• Self Help

    Create a ticket online 24 hours a day, 7 days a week by using our self-service tool. Get information about the status of your incidents and a short description of each service that we provide.

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  • Knowledgebase

    Check out the services that we provide and get detailed information on how to configure and use a large portion of our systems. Get how-to instructions along with basic tutorials.

    [ Go There Now ]

  • Support Chat

    Submit an issue online and chat with one of our consultants to get answers to your technology questions. Our friendly staff members are waiting to help you.

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The HelpDesk Has Moved

  • May 17, 2014

Why did we move?
As part of the Library renovation project, the IT Support HelpDesk will temporarily be moved to Carter Tech on Friday, May 16th. We are excited that our temporary home will be in the heart of campus and readily available to the TCU community.

 

Where is Carter Tech?
Carter Tech is located in the center of the campus commons and is connected to the Carter Residence Hall. Our hours will stay the same as they were in the Library and none of our service offerings will change.

 

Don’t forget that you can continue to use the password reset station in the Library if you forget that we have moved and need assistance with your account.


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Frequently Asked Questions

  • How do I change my password?

    Use the TCU Password Self-Service Center at password.tcu.edu to change passwords, unlock accounts and reset forgotten or expired passwords.

  • What causes my account to get locked out?

    Account lockouts occur when the authentication server receives too many attempts with an incorrect password.  This can happen if a password is entered incorrectly too many times or if a device is attempting to authenticate with an old password.  For example, after changing your password, you should change any saved passwords on your mobile devices, otherwise, your laptop, tablet or smartphone will continue trying to connect to wireless or e-mail and lockout your account.

  • How do I create an account?

    After obtaining your TCU ID number, go to newuser.tcu.edu to create your account.  You will select your user name and e-mail address during this process.

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