• Self Help

    Create a ticket online 24 hours a day, 7 days a week by using our self-service tool. Get information about the status of your incidents and a short description of each service that we provide.

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  • Knowledgebase

    Check out the services that we provide and get detailed information on how to configure and use a large portion of our systems. Get how-to instructions along with basic tutorials.

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  • Support Chat

    Submit an issue online and chat with one of our consultants to get answers to your technology questions. Our friendly staff members are waiting to help you.

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New Look for Outlook Web Access

  • January 4, 2015

With our recent move to Exchange 2013, we are excited to let you know that your experience on the web interface will be much improved (especially for Mac users). This new interface works on most recent web browsers and it will no longer present you with a light version if you are not using Internet Explorer. Here are a few quick tips on how to use the new version of OWA:

If you have questions about this transition or run into problems, you can always contact the IT Support HelpDesk for assistance.

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Frequently Asked Questions

  • What kind of storage space do get with my student account?

    Students are provided with 1 TB of online storage space using OneDrive.  Files in One Drive are private but can easily be shared with others.  Additionally, files can be synchronized on multiple devices.  To access OneDrive, login to your TCU Student (O365) account at http://stumail.tcu.edu and select OneDrive from the top menu bar.  More details can be found at the OneDrive page.

  • How can I access my files from off campus?

    Faculty and staff can use FTP to download and upload files from network drives.  Faculty and staff can also use VPN and Remote Desktop to access files.  VPN setup documentation is available for various operating systems including Windows 8.1, Windows 7, Macintosh and iOS.

  • Where do employees store files?

    TCU employees are given personal file storage space (also referred to as HomeFile) on the TCU network.  The data can be accessed easily when on or off campus.  The files are backed up regularly and employees are expected to store critical data on this network space for maximum security.  Documentation for using personal shares on Windows and Macintosh is provided.

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