Contact Us
Information Technology Division
Our goal is to provide the TCU campus with superior technology and a robust infrastructure that will meet the needs of a growing student and employee population. We are dedicated to securing, supporting, and assisting users with the technology services that we provide. Our group is divided into five major departments that focus on a specific areas and each team works together to provide you with a positive technological experience.
Primary IT Contact Points
IT Support HelpDesk
– Phone – (817) 257-4357
– Self-Service – Start Here
– Chat – Chat With Us
– Walk-up – Library East Entrance – Book Here
IT Main Office
– C/O Leslie Sanders
– 2950 W. Bowie – Box 298820
– Fort Worth, TX 76129
– (817) 257-7682
IT Administration
Bryan Lucas
Chief Technology Officer
Craig Carlson
Director of IT Systems
Aaron Munoz
Assistant Director of IT Security
Josh Harmon
Director of Enterprise Application Services
Joshua Tooley
Director of IT Support
Patti Sellers
Associate Director of Construction Mgt.
Travis Cook
Executive Director of Telecom
Tony Fleming
Director of Network Infrastructure
Walter Wallace
Associate Director of Operations
Jason Miller
Assistant Director of Infrastructure
Organizational Chart
Click the link below to download the IT organizational chart. Keep in mind that you must have a pdf reader to view this file. Do not reach out to these individuals directly unless you are already working with them on a project. It is always in your best interest to start by contacting one of the groups listed above.
IT Support HelpDesk
The IT Support HelpDesk is TCU’s one stop shop for assistance with IT related applications, advice on best technology practices, and serves as front-line support for computer related questions across campus. We may not control the technology on campus but we work with the people who can provide you with a solution.
- HelpDesk Homepage
- Chat with Us
- Phone: (817) 257-4357 (HELP)
- Make a FrogPad Appointment: Book Here
- Located behind the stairs on the east side of the Library.
- TCU IT Support does not offer physical or liquid damage repairs of personally-owned devices. Our recommendation is to contact an external repair service for support of physical or liquid damaged personal devices.
IT Purchasing
IT Purchasing guides technology standards & purchasing at TCU. On a daily basis we issue purchase orders, monitor fulfillment, and ensure delivery accuracy. In cooperation with other IT departments, we periodically review & update technology standards in order to meet new campus requirements.
- Purchasing Homepage
- Email: itpurchasing@tcu.edu
- Phone: (817) 257-6800
IT Training Center
The IT Training Center is designed to help faculty/staff with basic and advanced training on a large portion of the technology resources that we provide. Learn more about Adobe, Office, Sharepoint, and much much more.
- Training Center Homepage
- Email: training@tcu.edu
- Phone: (817) 257-5845
Technical Services
Technical Services is the university community’s source for office telephone, voice, and cable television services.
- Technical Services Homepage
- Telephone/Voice Issues: businessservices@tcu.edu
- Cable TV Issues: tcuconnect@tcu.edu