How to Get Help
Phone, Walk-up and Self-Service Options
- Call Us – (817) 257-5855
- Our Open Hours
- Visit the IT Support HelpDesk located in the Carter Technology Center at the Campus Commons
Technology Checklist for Students
- Bring your Windows or Macintosh desktop or laptop computer to campus.
- Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
- Install an office software suite. (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
- Install an Anti-virus software on your Windows or Macintosh machine. Some recommended free versions include: MacFree at Sophos.com or the free version of Microsoft Security Essentials. Also, a free version of Sophos is available for all students. The software can be downloaded from my.tcu.edu.
- Bring a network cable for your computer.
- Enable automatic OS updates.
- Bring a printer and a printer cable. No wireless printers are allowed on the StuWireless network. Printing is available in labs for a small fee.
- Support is provided for Mac 10.6.8 or later and Windows 7 or later. Limited support is provided for Unix/Linux.
- NO Routers are allowed on the student network. (example: Airport time capsule)
- Read Safe Computing Practices and the Network and Computer Usage Policy
Supported Services for TCU Students
- Accounts for email and network file storage
- Internet access from residence halls
- Support for Internet connections in residence halls
- Support for wireless Internet access across campus
- Student smart phone setup for TCU e-mail
- Documentation for student computing services provided at http://help.tcu.edu
- Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
- SOS: Technical Help for Hire is a listing of those who offer repair and tutorial services for a fee. Please note: The HelpDesk does not provide hardware repair services for student-owned computers.