How to Get Help – Phone, Walk-up and Self-Service Options
- Call Us – (817) 257-5855
- Our Open Hours
- Visit the IT Support HelpDesk located in the Carter Technology Center at the Campus Commons
Technology Checklist for Students
- Bring your Windows or Macintosh desktop or laptop computer to campus.
- Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
- Install an office software suite. (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
- Install an Anti-virus software on your Windows or Macintosh machine. Some recommended free versions include: MacFree at Sophos.com or the free version of Microsoft Security Essentials. Also, a free version of Sophos is available for all students and can be downloaded from my.tcu.edu.
- Bring network cables for your computer and game console.
- Enable automatic OS updates.
- Bring a printer and a printer cable. No wireless printers are allowed on the StuWireless network. Printing is available in labs for a small fee.
- Support is provided for Mac 10.6.8 or later and Windows 7 or later. Limited support is provided for Unix/Linux.
- NO Routers are allowed on the student network. (example: Airport time capsule)
- Read the Network and Computer Usage Policy
Supported Services for TCU Students
- Accounts for email and network file storage
- Internet access from residence halls
- Support for Internet connections in residence halls
- Support for wireless Internet access across campus
- Student smart phone setup for TCU e-mail
- Documentation for student computing services is provided. (Use the links on the right menu bar.)
- Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
- SOS: Technical Help for Hire is a listing (see below) of those who offer repair and tutorial services for a fee. Please note: The HelpDesk does not provide hardware repair services for student-owned computers.
SOS: Technical Help for Hire
$100 for initial evaluation and estimate for repair. If repair is approved, the $100 will then be applied to the cost of the repair.
$125 for initial evaluation and estimate for repair. If repair is approved, the $125 will then be applied to the cost of the repair. Discounts for Churches or Religious Orders. Prefer work in Parker County or western Tarrant County.
$125 for initial evaluation and estimate for repair. If repair is approved, the $125 will then be applied to the cost of the repair.
|To register/apply to be a SOS Consultant, please send email to Michael Glass.|