Student Computing

How to Get Help

Phone, Walk-up and Self-Service Options

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  • Call Us – (817) 257-5855
  • Our Open Hours
  • Visit the IT Support HelpDesk located in the Carter Technology Center at the Campus Commons

Technology Checklist for Students

  • Bring your Windows or Macintosh desktop or laptop computer to campus.
  • Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
  • Install an office software suite. (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
  • Install an Anti-virus software on your Windows or Macintosh machine. Some recommended free versions include:  MacFree at Sophos.com or the free version of Microsoft Security Essentials. Also, a free version of Sophos is available for all students. The software can be downloaded from my.tcu.edu.
  • Bring a network cable for your computer.
  • Enable automatic OS updates.
  • Bring a printer and a printer cable. No wireless printers are allowed on the StuWireless network.  Printing is available in labs for a small fee.
  • Support is provided for Mac 10.6.8 or later and Windows 7 or later. Limited support is provided for Unix/Linux.
  • NO Routers are allowed on the student network. (example: Airport time capsule)
  • Read Safe Computing Practices and the Network and Computer Usage Policy

Supported Services for TCU Students

  • Accounts for email and network file storage
  • Internet access from residence halls
  • Support for Internet connections in residence halls
  • Support for wireless Internet access across campus
  • Student smart phone setup for TCU e-mail
  • Documentation for student computing services provided at http://help.tcu.edu
  • Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
  • SOS: Technical Help for Hire is a listing of those who offer repair and tutorial services for a fee. Please note: The HelpDesk does not provide hardware repair services for student-owned computers.