Student Computing

How to Get Help – Phone, Walk-up and Self-Service Options

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  • Call Us – (817) 257-5855
  • Our Open Hours
  • Visit the IT Support HelpDesk located in the Carter Technology Center at the Campus Commons

Technology Checklist for Students

  • Bring your Windows or Macintosh desktop or laptop computer to campus.
  • Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
  • Install an office software suite. (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
  • Install an Anti-virus software on your Windows or Macintosh machine. Some recommended free versions include:  MacFree at Sophos.com or the free version of Microsoft Security Essentials. Also, a free version of Sophos is available for all students and can be downloaded from my.tcu.edu.
  • Bring network cables for your computer and game console.
  • Enable automatic OS updates.
  • Bring a printer and a printer cable. No wireless printers are allowed on the StuWireless network.  Printing is available in labs for a small fee.
  • Support is provided for Mac 10.6.8 or later and Windows 7 or later. Limited support is provided for Unix/Linux.
  • NO Routers are allowed on the student network. (example: Airport time capsule)
  • Read the Network and Computer Usage Policy

Supported Services for TCU Students

  • Accounts for email and network file storage
  • Internet access from residence halls
  • Support for Internet connections in residence halls
  • Support for wireless Internet access across campus
  • Student smart phone setup for TCU e-mail
  • Documentation for student computing services is provided.  (Use the links on the right menu bar.)
  • Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
  • SOS: Technical Help for Hire is a listing (see below) of those who offer repair and tutorial services for a fee. Please note: The HelpDesk does not provide hardware repair services for student-owned computers.

SOS: Technical Help for Hire

Consultant

OS Experience

Services Provided

Timothy Betts
T.Betts@tcu.edu
(469) 878-7408
$100 for initial evaluation and estimate for repair. If repair is approved, the $100 will then be applied to the cost of the repair.

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Android
  • Ubuntu
  • Mac OS X
  • Network Setup
  • Hardware/Software Installations
  • Wireless Card Installation
  • Virus/Malware Removal
  • Home (Wi-Fi) Networking
  • OS Installation/Refresh/Restore
Alan Crume
A.Crume@tcu.edu
(530) 255-4882
$125 for initial evaluation and estimate for repair. If repair is approved, the $125 will then be applied to the cost of the repair. Discounts for Churches or Religious Orders. Prefer work in Parker County or western Tarrant County.
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Android
  • Network Setup
  • Hardware/Software Installations
  • Wireless Card Installation
  • Virus/Malware Removal
  • Home (Wi-Fi) Networking
  • OS Installation/Refresh/Restore
  • Network Attached Storage
  • Software/Hardware Evaluations and Consulting
  • Audio/Video Computer Integration
CL Gee
C.L.Gee@tcu.edu
(817) 992-9732
$125 for initial evaluation and estimate for repair. If repair is approved, the $125 will then be applied to the cost of the repair.
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Mac OS X
  • Network Setup
  • Hardware/Software Installations
  • Wireless Card Installation
  • Virus/Malware Removal
  • Home (Wi-Fi) Networking
  • OS Installation/Refresh/Restore
To register/apply to be a SOS Consultant, please send email to Michael Glass.