Disaster Recovery – Additional Info

Archive for 2017

Disaster Recovery – Additional Info

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Faculty/Staff, over the course of the past two years we have done extensive work to prepare the campus for a true technology disaster.  Last year we did a disaster recovery test in June and are now ready to run a similar trial this summer.  The 2017 Disaster Recovery Test will start on Sunday, June 11th and end at 5pm on Monday, June 12th.  Please, make note of these dates on your calendar so you can plan accordingly.

What does this mean for you?

With all of the recent changes we don’t expect this test to impact the campus greatly.  All of TCU’s primary systems have backup servers running in our secondary data center which will take over when we do this test.  Our goal is to ensure that our redundant systems do their job in the case that TCU is faced with a true emergency.

Major systems like email, printing, file shares, Internet access, myTCU/PeopleSoft, ID card access, and TCU websites are expected to make a seamless transition or have minimal downtime.  We DO expect the following systems to be unavailable on June 12th, so please plan your use of these services accordingly.

  • Affected Systems:
    • Archfile
    • ArcGIS
    • Dspace
    • Tableau
    • Wellness Gold
    • Several other select systems that have been communicated directly to the owner of the service.

If you have any questions or problems, please reach out to the IT Support HelpDesk using the information below and we will route your questions to the appropriate contact.

New Print Server at TCU

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Faculty/Staff – On May 21st, the campus will be moving to a new print server called tcuprintsrv01.  After this date, Windows and Macintosh users must use this new server to print to a network printer.  The old servers (printsrv01 and printsrv64) will be decommissioned and the ability to print via direct IP will be restricted with the conversion to the new Layer 3 network.

How does this affect me?

Many of you have already transitioned to tcuprintsrv01 over the past several months and this new system should provide some added stability to your print requests.

If you recently received a new Xerox printer, those devices have already been added correctly so no action is required.  The focus of this change will be on our networked HP printers.

Windows Instructions

We have created instructions on how to connect to a printer from tcuprintsrv01.  You only need to follow these instructions if you are still printing to a printer on the old printsrv01 or printsrv64 servers.

Mac Instructions

Many of our Mac users were printing to their network printers via direct IP and this will need to change before we move to the new system.  Please, review the instructions below on how to add your network printers using the new method.

Getting Help

If you have any questions/problems with network printing, please reach out to the IT Support HelpDesk for assistance.  If you are not sure whether or not you are printing using the old method, please refer to the attached document for help.

2017 Disaster Recovery Test Date

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Faculty/Staff, over the course of the past two years we have done extensive work to prepare the campus for a true technology disaster.  Last year we did a disaster recovery test in June and are now ready to run a similar trial this summer.  The 2017 Disaster Recovery Test will start on Sunday, June 11th and end at 5pm on Monday, June 12th.  Please, make note of these dates on your calendar so you can plan accordingly.

What does this mean for me?

With all of the recent changes we don’t expect this test to impact the campus greatly.  All of TCU’s primary systems have backup servers running in our secondary data center which will take over when we do this test.  Our goal is to ensure that our redundant systems do their job in the case that TCU is faced with a true emergency.

Major systems like email, printing, file shares, Internet access, myTCU/Peoplesoft, ID card access, and TCU websites are expected to make a seamless transition or have minimal downtime.  If a system does NOT have redundancy in both of our data centers, then you could see a loss of service during the test window.  We will provide more details about specific systems that fall into this category as we move closer to the test date.

DR Testing

macOS Sierra Is Now Available

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Faculty and Staff, the Information Technology division announces the launch of Apple’s newest operating system, macOS Sierra, to the TCU campus. The new version is available to all Macintosh computers on campus and has been approved by the Mac OS X Committee.  Please, see the information below for upgrade instructions.

Why should I upgrade now?

We encourage you to upgrade at your earliest convenience so you have the opportunity to plan accordingly. Otherwise, the upgrade will be mandatory at the end of the semester and will be pushed out to machines that have not completed the upgrade.

Upgrading also presents you with a series of enhancements that will help to improve your overall experience.  Check out the latest features on the following website (copy and paste the link into your browser): http://www.apple.com/macos/sierra

How do I start the Sierra upgrade?

The process is very simple.  We have attached a document to this message that includes step-by-step instructions on how to complete the process on your own.  Please, review the following reminders before opening the attachment.

Here are a few important reminders:

  1. This upgrade will take approximately two hours to complete so plan accordingly.
  2. We recommend that laptops be connected to power and a wired network connection before starting the upgrade.
  3. Your machine must already be running Mac OS 10.7.5 or later to be eligible for the upgrade and must meet the minimum requirements.
  4. Be prepared to upgrade any specialized third party software that you installed on your machine in case the version that you are running is not compatible with Sierra.
  5. If you use the VPN, you will need to download the F5 VPN client since Sierra will not work with our old VPN solution. Our new tool is easy to use and installation instructions are available in the knowledgebase.

The IT Support HelpDesk will be more than happy to answer questions about this change, but the process is easy enough that you should be able to complete the upgrade on your own.

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New VPN Solution at TCU

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Faculty/Staff, since the new version of iOS and macOS Sierra (which will be released to campus later this week) no longer support our current VPN tool, we have been testing a new solution that we are ready to release to campus.

If you connect to TCU resources from off campus using the VPN, then it will be important for you to transition to this new solution. We expect to turn off the old VPN system at the end of this semester so you have time to decide when you are ready to move over.

How do I install the new VPN?

We have created instructions on how to install the VPN on your device.  Keep in mind that the VPN tool only needs to be installed on a device that you are using off campus in order to securely connect to TCU resources (i.e. Remote Desktop).

How does this affect me?

We recommend that you take time to test out the new VPN connection tool now before we retire the old system at the end of the semester to ensure that your devices work to connect to TCU resources from off campus. If you use the VPN and have upgraded your iPhone/iPad to iOS 10 or your Macintosh computer to macOS Sierra (coming later this week), then you must use the new VPN tool.

We are excited about this change and hope that you enjoy using the new tool.  If you have any questions/problems with VPN, please reach out to the IT Support HelpDesk for assistance.

f5-logo

TCU Voicemail is Changing

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Faculty/Staff, last week we announced that the campus is moving to a new voicemail system and now it is time to start taking action to prepare for the transition.  Please, review the information below to find out what you need to be doing.

How does this affect me?

The new system is ready to go and we will switch over on Friday, February 3rd at 5pm.  This will give you one week to setup your new mailbox and save any important messages before the old system goes away.  Please, review the two items below on how to prepare:

  1. Setup Your New Voicemail Mailbox Now – Moving to a new system will mean that you have to setup a voicemail passcode and greeting.  We have created a temporary number so you can call in early and begin this process.  Keep in mind that not completing this step before the transition date will mean that people won’t be able to leave you a voice message.  See the attached instructions on what to do.
  1. Save Your Old Messages – Unfortunately, your current voicemail messages will NOT be moved over to the new system.  We recommend that you review the messages in the current system to verify that you don’t need to keep anything.  Messages that you need to keep can be recorded via speakerphone to a small handheld recorder (or even your mobile device).

If you have any questions/problems, please reach out to IT Technical Services for assistance using the information below.

Attachment – Setup Your New Mailbox Early

voicemail transition image

Incoming Email Changes for Faculty/Staff

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Faculty/Staff, on Monday, January 23rd, we will be making some changes to your TCU email that will affect how web links show up in your messages.  We are adding a new product called Proofpoint, to help protect against specific threats distributed via email, including phishing messages and targeted attacks. This change requires no action on your part, but we recommend that you review the information below for details on how to prepare.

What does Proofpoint do?

In order to block malicious links, the product essentially rewrites all URLs contained in emails that are coming from non-TCU addresses.  The new URL begins with “urldefense.proofpoint.com” and can be seen by hovering over the link, as in the example below.

proofpoint1

Proofpoint reviews the links and works to protect your computer by blocking malicious pages.  If the link is safe and you click on it, you will see no difference. If it is malicious and you click on it, you will see a notification in your browser that looks like the image below.

proofpoint2

How does this affect me?

We have been testing this product with several departments for the past few months so we don’t expect you to see any problems.  Again, this added protection does not require any action on your part.  The only notable difference will be that web links from non-TCU emails will look slightly different.

If you have questions about this tool, please reach out to the IT Support HelpDesk for assistance.

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