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Keep Working

Visit our Keep Working website to learn more about how to plan for digital access while away from campus.


This site is designed to help provide guidance on how to prepare to continue to work from a technical perspective if a personal or campus-wide emergency were to occur. It is important that you take the time to review the best practices and technology checklist below. Being prepared is the the best way to bring about success when an unexpected emergency hits our campus.

  • Prepare in advance so you aren’t hit with immediate needs if something occurs.
  • Identify the services that you use and be aware of how to access them from off campus.
  • Make sure you have signed on to a TCU laptop on campus before you take it home to cache your TCU username and password.

Adobe CC License Change

Adobe has changed their licensing model from Serial number licensing (having a serial number on a TCU-owned computer) to either a Named User License (NUL) or a Shared Device License (SDL). To address this change, the current Adobe serial license needs to be removed from all TCU computers before expiration in early 2020 and replaced with either a Named license or a Shared license.

  • Named User licenses will be used on all TCU-owned Faculty/Staff Windows and Macintosh computers.
    • Current Faculty/Staff will be assigned NULs.
    • NULs can be assigned to student workers but that must be requested.
  • Shared Devices licenses will be used on all lab and classroom computers along with locations that have computers that are shared by multiple people. Current Students will be assigned SDLs.

Note:  Named License users can login to Adobe on both NUL and SDL machines while users with a Shared Device License can only login to Adobe on machines with a SDL version of Adobe.

In most cases you have already been upgraded but others may have to take action to login or install the updated software.  Once we remove the serial license from your TCU-owned computer, you will be prompted to login to the Adobe Creative Cloud app to install and manage the Adobe products on your computer.  Read below for more information about the different licenses.

Learn more at


eduroam Launched to Campus

This summer we launched the eduroam network to replace StuWireless and TCU Personal for student and employee personally owned devices.You must move your devices to the eduroam network as the other networks will be turned off in the early part of August 2018.


Once you’re connected to eduroam, you can enjoy WiFi access at TCU, and other participating educational institutions. This network is available for the personal devices of current Faculty/Staff and students (guests from other eduroam campuses can also use this network).


If you have questions about this new system, please visit our Frequently Asked Questions Page for more details.  Visit to learn more about the network.

myTCU Redesigned is being upgraded to improve the user experience across all platforms, including mobile, a medium in which user access has tripled in recent years, and large-screen formats. Additionally, there will be larger menu buttons for easier selection and simplified navigation from the home page.


“This initial phase of the new interface has been in the works for a little over a year,” said Josh Harmon, director of Enterprise Application Services. “A committee comprising representatives from IT, the Office of Website Management, Financial Aid, Finance, Human Resources, the Registrar’s Office and Admissions, as well as participants from several focus groups, have worked to ensure this upgrade meets today’s needs and provides the flexibility needed to prepare for tomorrow’s.”


Upon initial login Oct. 16, users may access an interactive walk-through of the new site or watch a brief video tutorial that explains the changes made to the site’s navigation. User credentials—logins and passwords—will remain the same.

In coming months, a secondary upgrade will eliminate the need for a second sign-in when accessing TCUOnline, student email and FrogFolio from averages 13,500 logins each day, with nearly three times that volume at the start of each semester when students are preparing for classes.

Top Rated Support Center

Award Winning Service!

For the third year in a row, the TCU Information Technology division has been recognized by HDI as one of it’s top 50 rated support centers based on scores from the HDI Customer Satisfaction Index.  We are proud of what we can accomplish for our customers and appreciate all of the kudos for the work that we do.


What is the HDI CSAT Ellite Top 50?

The HDI CSAT Elite 50 recognizes outstanding technical service and support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction from year to year.

Our Consultants are Winners

We are excited to announce that on December 3rd, Cathleen Dawson-Jackson (one of our esteemed team members at the HelpDesk) was selected as the Desktop Support Technician of the Year by the DFW HDI local chapter.  This organization recognizes individuals for the work that they do in this industry and we are proud to have TCU represented in this manner.  Please, make sure to congratulate Cathleen on her win and wish her good luck at the regional competition in January.

Award Information:  The Desktop Support Technician of the Year Award was introduced in 2011 and each year, HDI works jointly with it’s local chapters to identify and recognize the industry’s top employees. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

Office 365 Is Coming

We are excited to announce that all student email will be moved to Office 365 (O365) by the beginning of August 2015.  This exciting new change will bring a series of new features to our current student body along with the ability to keep your email after graduation (for the life of the Microsoft service).  Current students are going first and will receive a series of warnings about their transition date 7 days in advance.

Faculty and staff will get also gain access to some of the features like Office Online and the ability to download office on their personal computers for free (starting mid-Fall).  All employee email will remain on our campus servers and will not be moved to O365.

New Look for Outlook Web Access

With our recent move to Exchange 2013, we are excited to let you know that your experience on the web interface will be much improved (especially for Mac users). This new interface works on most recent web browsers and it will no longer present you with a light version if you are not using Internet Explorer. Here are a few quick tips on how to use the new version of OWA:

If you have questions about this transition or run into problems, you can always contact the IT Support HelpDesk for assistance.

Password Self-Service

We have completed the enhancements to our password self-service site and are now ready for you to re-enroll in the system.  This process will only take a few minutes to complete and will reduce your need to contact the IT Support HelpDesk if you forget your TCU password.  Keep in mind that if you created answers to your security questions after February 7th, 2013, then this change will not affect you.

How do I re-enroll?

Now that our enhancements are in place, all you need to do is select and answer a new set of security questions.  Please use the following instructions to complete the enrollment process:

  1. Visit
  2. Click the button next to “I want to enroll now in password self-service.”
  3. Complete the online form

What changed?

  1. All security question enrollments were reset and will require everyone to re-enroll.
  2. A new series of security questions were put in place and questions with easy answers were removed.
  3. Dictionary enforcement was fixed so you can’t create a password that uses a word in the dictionary.
  4. You can no longer use passwords that contain any form of your name or username.

If you have any questions, please call the IT Support HelpDesk for assistance.

TCU Adobe Site License

We are excited to announce that Information Technology has purchased a site license for Adobe Creative Suite.  You will now be able to install this software on any campus-owned machine (provided it meets the system requirements). Employees can also install the software at home on a personally-owned computer to use for employment-related purposes .

It is important to note that this software is not designed for the novice user. Support and training sessions for these applications will be limited.  Adobe has provided a series of robust training videos and online forums that will help to provide you with the assistance that you need.  This is a fantastic step forward for the campus community and we are proud to provide you with another amazing tool that can be used to enhance the TCU experience.

Installation Instructions for TCU-Owned Machines


Installing Adobe CC on a Macintosh will be easy, but it may take up to 3 hours to complete and requires that you connect your computer to the wired network before starting.  Please, visit our Adobe webpage for information on where to start.


Installing Adobe CC on a Windows machine will be easy, but it may take up to 3 hours to complete and requires that you connect your computer to the wired network before starting.  Please, visit our Adobe webpage for information on where to start.

Getting Adobe in a Lab

We will install the latest version of Adobe CC on lab machines but only if it is requested.  Shortly after this message is sent out, the lab liaisons will receive an email from our Lab Systems group with information on how to make this request.  Please, touch base with your department liaison if this is something that you are interested in.

Work-at-Home Licenses for Personally-Owned Machines

Adobe Work-At-Home products are available only for current TCU faculty and staff to use on personally owned devices. These license keys expire every year on October 1st, regardless of the installation date and a new license must be requested every September.  This software must be used solely for employment related purposes and technical assistance from TCU will be limited since personal machines are not owned or managed by the university.  Please, visit our Adobe Work-at-Home webpage for information on where to start.

If you have any questions, please feel free to contact the IT Support HelpDesk at (817) 257-6855.

Microsoft Office Work-At-Home Software

Work at Home copies of Microsoft Office 2010 and 2011 are now available to TCU current faculty and staff from There will be a cost of $19.95 for the download; this will be the only way to obtain the new versions of Office per our license agreement with Microsoft.

You must be a current faculty or staff with a TCU email address and you will also be asked to provide one of the following:

  • A current faculty ID (one with a current date is preferred)
  • Faculty or staff paycheck stub (please black out any private information)
  • A yearly contract from the school
  • A letter from a department director verifying your employment
  • Anything else that would have your name, the school name, and a current date on it showing you are employed there

For Office 2010 (Windows) – Click Here
For Office 2011 (Mac) – Click Here