How do I access my student email account?
Student email can be accessed several ways on different devices (see our O365 FAQ):
- Use any web browser (at http://stumail.tcu.edu)
- Outlook – Windows or Mac
- Mobile phones such as iPhone or Android
Can students access email from a mobile phone?
Several options are available for students to receive email from their mobile phones: the OWA app can be downloaded for Windows and Android phones and iPhones. Also, instructions are provided for student email setup on iPhone and Android.
What should I do if I receive an undeliverable message when trying to send email to an address off campus?
Most undeliverable messages contain information explaining why a message could not be delivered. Check the message text to see if it includes an SMTP error. Typically these issues will have to be resolved by the recipient.
Can students use applications other than Office 365 (OWA) to send and receive email messages?
Student email can be accessed several ways on different devices:
- any web browser (at http://stumail.tcu.edu)
- Outlook 2013 for Windows
- Outlook 2016 for Mac
- from mobile phones such as iPhone or Android
See explanation and complete setup instructions on the Office 365 page.
Is there a limit to the size of my student email mailbox?
Students are given 50 GB of space to store email. See details at the Office 365 page.
What should I do if I receive a message asking for my user name and password for my TCU account?
Do not reply to email messages requesting your user name and password. If you do reply to a phishing email then change your password and security questions immediately.
What is phishing?
Phishing is a fraudulent process where social engineering techniques are used by nefarious individuals to attempt to coerce a person into sending personal sensitive information such as their username, password, credit card information, banking information, etc.
What should I do if I am not receiving any email messages from a specific sender?
Contact the IT Support HelpDesk if you are unable to receive email messages from a specific sender.
Is there a way to prevent certain messages from being quarantined?
Select the message from the Junk Email folder. From the ribbon, choose Junk and choose Not Junk. This will release the email to your Inbox and the Sender will be added to the Safe Sender List. Future messages from the sender will go to your Inbox.
How do I release a quarantined message?
Select the message from the Junk E-mail folder. From the ribbon, choose Junk and choose Not Junk. This will release the email to your Inbox and the Sender will be added to the Safe Sender List. Future messages from the sender will go to your Inbox.
Why does a message get quarantined?
Special filters examine incoming messages to identify SPAM. The filters look at the address the message is coming from, along with the text and information attached to the email to determine if the message is SPAM.
How can I check for quarantined messages?
At any time, you may look in the Junk E-mail folder for quarantined messages.
What is TCU Spam Quarantine?
TCU Spam Quarantine has been implemented in an effort to reduce the amount of SPAM received. Email messages identified as SPAM or Possible SPAM are sent to the Junk E-mail folder for your review. If a message is NOT SPAM, you can mark the message as NOT JUNK and the message will be moved to your INBOX; otherwise it will automatically be deleted after 14 days.
What is spam?
Spam is electronic junk mail or unsolicited email messages.
Can I forward my student email to another account?
It is not recommended that you forward your TCU email to another account, but students can create a rule to forward or redirect email if necessary. This feature will be removed in the future as forwarding email often affects the reputation of our email servers.
What do I do if I exceed my mailbox size?
There are various ways to maximize your available mailbox space:
- delete old messages
- regularly empty the Deleted Items folder (Outlook 2010-2013 has an option to empty Deleted Items every time Outlook is closed)
- look for messages with large attachments and move those file attachments to a different storage space, such as OneDrive, then don’t forget to delete the attachment from the message or delete the message and attachment
- clean out the Sent Items folder
- create personal folders on your network drive and store email there instead of your inbox
Is there a limit to the size of my mailbox?
Faculty/Staff are given 4GB of space to store e-mail. If your mailbox size reaches 950 MB, then you will receive a warning. If your mailbox size reaches 4975 MB, then you will no longer be able to send messages. At 4GB, you will not be unable to send or receive messages.
What is my email address?
Your TCU email address consists of your user name with periods separating the parts of your name, followed by @tcu.edu.
Does changing my TCU password affect my ability to access email from my mobile device?
Yes, you will need to update the password that is saved in your mobile device email settings after your TCU password has been changed.
What type of computer account will I have while at TCU?
Every faculty and staff member is provided with an account to access the TCU email system, the campus network, file and print services and the TCU portal, my.tcu.edu.