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How do I change my password?

Use the TCU Password Self-Service Center at password.tcu.edu to change passwords, unlock accounts and reset forgotten or expired passwords.

How do I access my student email account?

Student email can be accessed several ways on different devices (see our O365 FAQ):

How can I access my files from off campus?

TCU employees can use VPN and Remote Desktop to connect from a remote computer to a computer located at TCU.  VPN and RDP setup documentation is available for various operating systems including Android, iOS (iPad and iPhone), Macintosh, and Windows.

For access to files only,  Box is a cloud-based storage solution available for Faculty and Staff.  See https://it.tcu.edu/box for details.  Alternatively, files can be downloaded and uploaded from the Homefile (M: drive) share using FTP.

What kind of storage space do get with my student account?

Students are provided with 1 TB of online storage space using OneDrive.  Files saved in OneDrive are private but can easily be shared with others. Additionally, files can be synchronized on multiple devices.  To access OneDrive, login to your TCU Student (O365) account at http://stumail.tcu.edu and select OneDrive from the top menu bar.  More details can be found at the OneDrive page.

Where do employees store files?

TCU employees are given personal file storage space (also referred to as HomeFile) on the TCU network.  The data can be accessed easily when on or off campus.  The files are backed up regularly and employees are expected to store critical data on this network space for maximum security.  Documentation for using personal shares on Windows and Macintosh is provided.

Is there a limit to the size of my student email mailbox?

Students are given 50 GB of space to store email.  See details at the Office 365 page.

What is phishing?

Phishing is a fraudulent process where social engineering techniques are used by nefarious individuals to attempt to coerce a person into sending personal sensitive information such as their username, password, credit card information, banking information, etc.

What is TCU Spam Quarantine?

TCU Spam Quarantine has been implemented in an effort to reduce the amount of SPAM received. Email messages identified as SPAM or Possible SPAM are sent to the Junk E-mail folder for your review.  If a message is NOT SPAM, you can mark the message as NOT JUNK and the message will be moved to your INBOX; otherwise it will automatically be deleted after 14 days.

What do I do if I exceed my mailbox size?

There are various ways to maximize your available mailbox space:

  • delete old messages
  • regularly empty the Deleted Items folder (Outlook 2010-2013 has an option to empty Deleted Items every time Outlook is closed)
  • look for messages with large attachments and move those file attachments to a different storage space, such as OneDrive, then don’t forget to delete the attachment from the message or delete the message and attachment
  • clean out the Sent Items folder
  • create personal folders on your network drive and store email there instead of your inbox

What causes my account to get locked out?

Account lockouts occur when the authentication server receives too many attempts with an incorrect password.  This can happen if a password is entered incorrectly too many times or if a device is attempting to authenticate with an old password.  For example, after changing your password, you should change any saved passwords on your mobile devices, otherwise, your laptop, tablet or smartphone will continue trying to connect to wireless or e-mail and lockout your account.

How do I create an account?

After obtaining your TCU ID number, go to newuser.tcu.edu to create your account.  You will select your user name and e-mail address during this process.