Front-Line Support

Phone/Chat Support

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Our calling center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools.  This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties.  If we are not able to resolve your issue at this level then it will be escalated to the appropriate team for processing.

Walk-Up Support

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Our walk-up location in the Carter Technology Center is where you can get one-on-one sessions with our front-line student consultants.  They can help with a wide range of issues and will escalate any problems that they can’t resolve. We are open for an extended period of time which gives students and employees the opportunity to visit our location outside of the regular business day.  Drop by and ask us for assistance.

  • Located in the Carter Technology Center – Campus Commons
  • Our Open Hours

Self-Service

Wbg-helpe realize that we might not always be open when you are running into problems and have provided a self-service tool that will allow you to report problems 24/7.  Check out our self-service site to learn more about how to submit a ticket online (all self-service tickets will be handled during business hours).

Service Catalog

bg-catalogCheck out our service catalog and learn more about a services that we provide.  Get information about email, file storage, and much much more.  This catalog will provide you with basic information about each service and give you links the the instructions needed to configure or set up each resources.