Office Phone Voicemail

Voicemail Introduction Details

The TCU Voicemail system is called Audix. You may want to use our quick reference guidance in combination with this page.

Avaya Voice Mail Quick Reference

To log into Audix (First Time Setup):

    1. From a TCU phone: Dial 7090 or press the VM button on your phone set.

From Outside TCU:

    1. Dial 817-257-7090.

Press *H for HELP at any time… or *4.

  1. Enter your extension number and press [#].
  2. Enter temporary password and press [#]. The temporary password is ‘2580’.
  3. Set New Password
    1. Enter a new password if asked to do so.  Needs to be 6 digits or more.
    2. Re-enter the new password if asked to do so.
  4. Record Your Name
    1. After welcome message, press [1] and speak your first and last name.
    2. Press [1] to confirm.
    3. Press [#] to approve.
    4. Press [0] to listen.
    5. To Delete press [*D] or [*3].
  5. Setup Personal Greeting
    1. At the main menu, press [3] to administer personal greetings.
    2. Press [1] to create a greeting.
    3. Press [1] again to record your greeting.
    4. Press [#] to approve the greeting.
    5. If you want to listen to your greeting press [0], if ok press [#].

To log into Audix

  1. From a TCU phone: Dial 7090 or press the VM button on your phone set.
  2. From Outside TCU: Dial 817-257-7090.
    1. Enter your extension number and press [#].
    2. Enter password and press [#].
    3. You are now at the activity (main) menu. Follow instructions and select an option to continue.
  3. To Record and send messages to another TCU voice mail user:
    1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
    2. From the main menu, select option [1] to record, edit address and deliver your messages.
    3. Record message at the tone, when finished press [#].
    4. Follow the prompts to play back, delete and begin again.
  4. To retrieve messages:
    1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
    2. From the main menu, select option [2] to get your messages.
    3. Follow instructions to listen to your messages.
  5. To create a new personal greeting:
    1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
    2. From the main menu, select option [3] to administer personal greetings.
    3. Press [1] to create a new greeting.
    4. Press [1] again to record your greeting.
    5. Press [#} to approve.
    6. To listen to your greeting, Press [0], then [1], if ok press [#].
  6. To check outgoing messages:
    1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
    2. From the main menu, select option [4] to check outgoing messages.
    3. Follow instructions to retrieve, sort/save, review/modify and resend outgoing and filed messages.
  7. To change your Personal Options; ex. voice mail password or record your name:
    1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
    2. From the main menu, select option [5] to customize your mailbox.
    3. Press [4] to change your password.
    4. Follow instructions to change your password.
  8. To change or re-record your name on the voice mail:
    1. From the main menu, select option [5] to customize your mailbox.
    2. Press [5] to record your name.
    3. Follow instructions to record your name.

Mailing Lists

A voice message mailing list is use to send a voice message to multiple recipients.

To create mailing lists:

  1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
  2. Press 5, 1, 1, from the main menu.
  3. Enter list ID (up to 6 letters or digits) and press #.
  4. Select one of the following options:
    1. Make the list private.
    2. Make the list public.
  5. Enter recipient’s extension number and press #.
  6. Repeat step 5 until the list is complete.
  7. Press # to approve.

To send messages using a mailing list:

  1. Log into Audix, x-7090 put in extension and [#]; Password and [#].
  2. Press 1 from the main menu.
  3. Record message at the tone.
  4. Press # to approve message.
  5. To send to a mailing list – press *L to access a list. (To use a public list, enter list owner’s extension and press #. To use your own list, press #.)
  6. Enter the List ID and press #.
  7. Press # to finish addressing.
  8. Press 4 to send message.

Menu Options

1 – To record messages
2 – To get messages
3 – To administer personal greetings

0 – Listen to a greeting
1 – Create, change or delete a greeting
2 – Scan all your greetings
3 – Activate a greeting
4 – Administer call types

4 – To check your outgoing message
5 – To customize your mailbox (Ex: create/edit mailing list, specify printer preferences, change password)

1 – Administer mailing List

1 – To create list
2 – To scan lists
3 – To review and modify lists

2 – Administer personal directory
4 – Change your password
5 – Record your name
8 – Message media sequence

6 – To change Out-calling information (This feature will let you know if you have a message when you are away from your desk. You must contact IT Help Desk to request this feature be activated on your phone.)

0 – To hear a list of options
1 – Change number
2 – Change times
3 – Instructions on entering your out-calling number
Y – Turn On
N – Turn Off

Playback Controls

Key Command
2 Rewind
3  Play / Pause
4 Louder
5 Backup
6 Advance
7 Softer
8 Slower
9 Faster
0 Listen / Replay
# Skip

 

Basic Commands

Key Command
*D(*3) Delete
*H (*4) Help
*R (*7) Restart at the Activity Menu
*T (*8) Transfer to another extension
*W (*9) Have system wait
*0 Transfer call to operator
**H (**4) Hold message in category
**N (**6) Access names and numbers directory
**R (**7) Re-logon
**U (**8) Before you hang-up to Undelete
**X (**9) Disconnect Audix / Exit System