RingCentral @ TCU

  1. What is RingCentral?

  2. How is RingCentral being rolled out to campus?

  3. Install RingCentral Software

  4. Configuring RingCentral Settings

  5. RingCentral Knowledgebase

  6. Training – RingCentral University

  7. RingCentral Faxing

 

Need more help?  Check out our RingCentral FAQ.

RingCentral FAQ v4Download


 

What is RingCentral?

RingCentral is a cloud based phone system that promises to deliver a secure, hosted phone and fax functionality over the internet for your company.  Eliminating the need for expensive and complex office hardware, the smart system allows you to use your smartphone, tablet, computer, or dedicated hardware to make and receive calls giving your customers the impression you are in a “traditional” office whether you’re in the office or not.



 

How is RingCentral being rolled out to campus?

RingCentral is currently being piloted in select locations across campus.  Once we complete the proof of concept we will begin to deploy phones across campus.

  1. Conversion – Phase 1 – Transition entire buildings from digital and analog phones over to IP based phones.  Over 50% of the campus is already on an IP phone and those individuals are ready to move to RingCentral.
  2. Deployment – Phase 2 – Deploy new RingCentral phones to replace the existing IP phones across campus.  We will be doing this in groups of 500 every few months and this phase is expected to take 18 to 24 months to complete.
  3. Learning – Phase 3 – Once a user is transitioned to a new RingCentral phone we plan to offer them the opportunity to learn how the system can change how they work.  Individuals will be able to attend online webinars and use RingCentral University to take advantage of this amazing new system.


 

Installing Software

You can get away with just using your desk phone and not worry about the software features that come with RingCentral, but don’t miss out on the digital solutions that will make your job easier.  RingCentral has a series of different apps that connect to the various functions of the tool.  Take a look at the list of tools available to you below:

 

RingCentral Phone App (Software Based Phone)

With RingCentral Phone, you can manage your phone system directly from your preferred device and OS and take your business calls, voice messages, SMS texts, and faxes anywhere. Easily separate your business communications from your personal communications on the same device, and all without using any carrier minutes.

 

RingCentral Meetings App (Video and Audio Conferencing)

RingCentral Meetings is an HD video conferencing and screen sharing solution. You can host unlimited video conference calls and share content while meeting and collaborating with anyone, any time, on any device. RingCentral Meetings helps boost your business efficiency and customer engagement without costly and time-consuming travel.

 

RingCentral App (Soft Phone + Meetings +  Glip for Chat and Group Collaboration)  Alert – This is NOT Supported Yet – Use RingCentral Phone Instead

RingCentral app’s intuitive and unified user interface allows you to seamlessly transition between phone calls, video meetings, and team chat conversations without losing track of what you’re working on. Less toggling between communications applications and solutions means your projects move forward, your teams stay connected, and your productivity soars.

 

RingCentral Outlook Plugin (Windows Only)

Improve your productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, faxing and setting up meetings. With RingCentral and Outlook integrated, you can manage all your contacts on one searchable screen. See all your past communications such as calls, texts, faxes, and voicemails within Outlook.


 

Configuring Settings

rc.tcu.edu

You can manage a large portion of your RingCentral settings by logging into the RingCentral Web Portal.  Visit service.ringcentral.com to access the RingCentral Web Portal to manage your settings.

The online portal can grant you access to a series of phone features including the following:

  • Edit User Details
  • Modify your Phone and Presence Settings
  • Manage Greetings and Call Screening
  • Update Call Handling and Fordwarding
  • Change Messaging and Notifications


 

RingCentral Knowledgbase

support.ringcentral.com

Ask questions and gain insight into the specific things that you need to use when operating your RingCentral Phone. Visit support.ringcentral.com to use the online knowledgebase.

  • Search for answers
  • View the community discussions
  • Learn more about RingCentral
  • Access online written guides


 

RingCentral Training

success.ringcentral.com

RingCentral University is your centralized resource for online RingCentral training and educational resources for system administrators and RingCentral Office® users, including: Live and on-demand webinars. Learn more about the following:

Live and on-demand webinars   |  Self-paced tutorials  |  End-user product training   |  Instructional videos

Visit success.ringcentral.com to access the online training offered for RingCentral.


Desktop Phone and Portal Training


RingCentral PHONE Training


RingCentral MEETINGS Training


RingCentral APP Training


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