IT Blog

2017 Disaster Recovery Test Date

Posted: February 23, 2017

Faculty/Staff, over the course of the past two years we have done extensive work to prepare the campus for a true technology disaster.  Last year we did a disaster recovery test in June and are now ready to run a similar trial this summer.  The 2017 Disaster Recovery Test will start on Sunday, June 11th and end at 5pm on Monday, June 12th.  Please, make note of these dates on your calendar so you can plan accordingly.

What does this mean for me?

With all of the recent changes we don’t expect this test to impact the campus greatly.  All of TCU’s primary systems have backup servers running in our secondary data center which will take over when we do this test.  Our goal is to ensure that our redundant systems do their job in the case that TCU is faced with a true emergency.

Major systems like email, printing, file shares, Internet access, myTCU/Peoplesoft, ID card access, and TCU websites are expected to make a seamless transition or have minimal downtime.  If a system does NOT have redundancy in both of our data centers, then you could see a loss of service during the test window.  We will provide more details about specific systems that fall into this category as we move closer to the test date.

DR Testing

macOS Sierra Is Now Available

Posted: February 15, 2017

Faculty and Staff, the Information Technology division announces the launch of Apple’s newest operating system, macOS Sierra, to the TCU campus. The new version is available to all Macintosh computers on campus and has been approved by the Mac OS X Committee.  Please, see the information below for upgrade instructions.

Why should I upgrade now?

We encourage you to upgrade at your earliest convenience so you have the opportunity to plan accordingly. Otherwise, the upgrade will be mandatory at the end of the semester and will be pushed out to machines that have not completed the upgrade.

Upgrading also presents you with a series of enhancements that will help to improve your overall experience.  Check out the latest features on the following website (copy and paste the link into your browser): http://www.apple.com/macos/sierra

How do I start the Sierra upgrade?

The process is very simple.  We have attached a document to this message that includes step-by-step instructions on how to complete the process on your own.  Please, review the following reminders before opening the attachment.

Here are a few important reminders:

  1. This upgrade will take approximately two hours to complete so plan accordingly.
  2. We recommend that laptops be connected to power and a wired network connection before starting the upgrade.
  3. Your machine must already be running Mac OS 10.7.5 or later to be eligible for the upgrade and must meet the minimum requirements.
  4. Be prepared to upgrade any specialized third party software that you installed on your machine in case the version that you are running is not compatible with Sierra.
  5. If you use the VPN, you will need to download the F5 VPN client since Sierra will not work with our old VPN solution. Our new tool is easy to use and installation instructions are available in the knowledgebase.

The IT Support HelpDesk will be more than happy to answer questions about this change, but the process is easy enough that you should be able to complete the upgrade on your own.

012-macos-sierra-970-80

New VPN Solution at TCU

Posted: February 13, 2017

Faculty/Staff, since the new version of iOS and macOS Sierra (which will be released to campus later this week) no longer support our current VPN tool, we have been testing a new solution that we are ready to release to campus.

If you connect to TCU resources from off campus using the VPN, then it will be important for you to transition to this new solution. We expect to turn off the old VPN system at the end of this semester so you have time to decide when you are ready to move over.

How do I install the new VPN?

We have created instructions on how to install the VPN on your device.  Keep in mind that the VPN tool only needs to be installed on a device that you are using off campus in order to securely connect to TCU resources (i.e. Remote Desktop).

How does this affect me?

We recommend that you take time to test out the new VPN connection tool now before we retire the old system at the end of the semester to ensure that your devices work to connect to TCU resources from off campus. If you use the VPN and have upgraded your iPhone/iPad to iOS 10 or your Macintosh computer to macOS Sierra (coming later this week), then you must use the new VPN tool.

We are excited about this change and hope that you enjoy using the new tool.  If you have any questions/problems with VPN, please reach out to the IT Support HelpDesk for assistance.

f5-logo

TCU Voicemail is Changing

Posted: January 27, 2017

Faculty/Staff, last week we announced that the campus is moving to a new voicemail system and now it is time to start taking action to prepare for the transition.  Please, review the information below to find out what you need to be doing.

How does this affect me?

The new system is ready to go and we will switch over on Friday, February 3rd at 5pm.  This will give you one week to setup your new mailbox and save any important messages before the old system goes away.  Please, review the two items below on how to prepare:

  1. Setup Your New Voicemail Mailbox Now – Moving to a new system will mean that you have to setup a voicemail passcode and greeting.  We have created a temporary number so you can call in early and begin this process.  Keep in mind that not completing this step before the transition date will mean that people won’t be able to leave you a voice message.  See the attached instructions on what to do.
  1. Save Your Old Messages – Unfortunately, your current voicemail messages will NOT be moved over to the new system.  We recommend that you review the messages in the current system to verify that you don’t need to keep anything.  Messages that you need to keep can be recorded via speakerphone to a small handheld recorder (or even your mobile device).

If you have any questions/problems, please reach out to IT Technical Services for assistance using the information below.

Attachment – Setup Your New Mailbox Early

voicemail transition image

Incoming Email Changes for Faculty/Staff

Posted: January 20, 2017

Faculty/Staff, on Monday, January 23rd, we will be making some changes to your TCU email that will affect how web links show up in your messages.  We are adding a new product called Proofpoint, to help protect against specific threats distributed via email, including phishing messages and targeted attacks. This change requires no action on your part, but we recommend that you review the information below for details on how to prepare.

What does Proofpoint do?

In order to block malicious links, the product essentially rewrites all URLs contained in emails that are coming from non-TCU addresses.  The new URL begins with “urldefense.proofpoint.com” and can be seen by hovering over the link, as in the example below.

proofpoint1

Proofpoint reviews the links and works to protect your computer by blocking malicious pages.  If the link is safe and you click on it, you will see no difference. If it is malicious and you click on it, you will see a notification in your browser that looks like the image below.

proofpoint2

How does this affect me?

We have been testing this product with several departments for the past few months so we don’t expect you to see any problems.  Again, this added protection does not require any action on your part.  The only notable difference will be that web links from non-TCU emails will look slightly different.

If you have questions about this tool, please reach out to the IT Support HelpDesk for assistance.

TCU Box Interface Changes

Posted: December 21, 2016

Faculty/Staff, on Wednesday, December 21st at 10am we will be making some changes to the TCU Box domain.  We only expect the system to be unavailable for a short period of time so most of you will not notice a disruption.  Please, review the information below so you know what to expect the next time that you login to this service.

What will change with Box?

We are making two changes to the TCU Box domain.  We are launching the new Box interface and moving the system over to our new authentication service called Okta so the login page will look slightly different.  Here are a few notes about the new Box.com interface.

  • Find content quickly and easily: We’ve put your data in exactly the right place to help you get what you need, whenever you need it.  The simpler navigation and clearer layout lets you grab your most recently used files with one click and see right away who’s accessing and editing content.
  • View content the way you want to: We’ve made it easy to switch between views, so you can see your files in the way that works best for you. Plus, now you can watch HD and 360 videos right from Box without downloading files.
  • Work with anyone, efficiently: Soon you’ll be able to make annotations on any file in Box without opening the file or saving changes. You can quickly leave feedback for colleagues and partners by highlighting text so that your team knows exactly what you’re referring to.

If you have any questions/problems, please reach out to the IT Support HelpDesk for assistance.

Box.com-1

Apple Releases macOS Sierra

Posted: October 16, 2016

Faculty/Staff, Apple recently released its newest operating system named macOS Sierra for their laptop and desktop computers. While the update to Sierra (10.12) isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines.

While macOS Sierra is free, we have a process in place that will keep you from being able to perform the upgrade on your TCU machine until we have completed the testing phase. This is a standard process and one that applies to all releases of new operating systems (including Windows machines).

 We already have some common software applications that have reported issues with Sierra and it is customary for vendors to take 60 to 90 days to fully support the release of a new operating system.

Once the new operating system has been tested and approved by the macOS Committee, then we will send out a message about how to upgrade your machine. As long as we don’t find any problems, we expect this upgrade to be available in the spring semester.

Warning: If you decide to upgrade your personal machine at home to this new version, you could run into compatibility issues until the campus is ready to support this new operating system.

012-macos-sierra-970-80

Cell Phone Coverage Optimization

Posted: August 19, 2016

Faculty/staff/students, Over the past year, we have installed several mobility platforms to improve cell phone service in University facilities that have less than adequate coverage. We are continuing to push forward with this project and will be doing work on the system the week of August 22nd.

What does this mean for you? 

These modifications will require the carriers and our signal vendor to perform needed optimization and adjustments to the cellular network to maximize the performance of the system.

Unfortunately, this needs to occur immediately and we have planned to begin work on the week of August 22nd and expect to be done with this work by the end of the month.  During this period, cell phone reception may be limited and spotty in certain areas until the optimization is completed so prepare accordingly.  We have listed the buildings that will experience service interruptions as we work to complete this process.

Residence Halls Planned for Optimization

  • Clark
  • Marion
  • Hays
  • Colby

Other Locations Planned for Optimization

  • Multi-Purpose Dinning Hall
  • Lupton Baseball Offices
  • Library East Wing
  • Rees-Jones
  • Bass Hall
  • Schollmaier Medical & Locker Rooms

We apologize for any inconvenience that this may cause and if you have any major concerns about this modification, please contact Steve Ambrose at x4050 or s.ambrose@tcu.edu.

cellphone coverage

Cable TV Service Outage

Posted: June 28, 2016

Faculty/Staff/Students, in order to prepare for some changes warranted by our Cable TV provider, we are going to have the system down over the course of the next two days.  This means that all Cable TV channels will be unavailable as of this morning and service will be restored by Thursday, June 30th.  If the work goes as planned, we hope to see this system back online faster than expected but please prepare for the timeline listed above.

What do I need to do?

Once we complete the work and the system is back online, you will need to have your TV auto scan the channels to pick up any changes to the new line-up.  This can generally be done from your TV settings menu using your remote.  The channel line-up is largely unchanged and you can review the new list using the following website.

https://www.tcutechnicalservices.com/tvchannellineup.php

(copy and paste this link into your browser)

Note:  HBO is moving to a new location so check the list above for more information about what channel to use.

cabletv

IT Disaster Recovery Testing

Posted: June 2, 2016

Faculty/Staff/Students,

Over the course of the past year we have done extensive work to prepare the campus for a true technology disaster.  We have worked hard to put a new secondary data center in place along with modifications to our network and server infrastructure.  We are now ready to start testing these systems and plan to do a full-scale disaster recovery test starting on Sunday, June 12th.

What does this mean for me?

With all of the recent changes we don’t expect this test to impact the campus greatly.  All of TCU’s primary systems have backup servers running in our secondary data center which will take over when we do this test.  Our goal is to ensure that our redundant systems do their job in the case that TCU is faced with a true emergency.

Major systems like email, printing, file shares, Internet access, myTCU/Peoplesoft, ID card access, and TCU websites are expected to make a seamless transition or have minimal downtime.

We DO expect the following systems to be unavailable from Sunday, June 12th until noon on Monday, June 13th so please plan your use of these systems accordingly.

  • Phone System:
    • Non IP Office Phones – East of University Dr.
    • Emergency Phones – East of University Dr.
    • TCU Voicemail – All of Campus
  • Other Systems:
    • CableTV System – All TV Channels
    • High Performance Computing Cluster
    • Several select Academic and Administrative systems that DO NOT have redundancy in both data centers.
    • AT&T Guest Wifi in the Stadium
    • Onboarding of New Devices on the Student Wireless Network

If you have any questions or problems, please reach out to the IT Support HelpDesk for assistance.

DR Testing 2

Technology Purchasing Cut-Off Deadline

Posted: April 27, 2016

Faculty/Staff,

The end of the Spring semester is fast approaching and is bringing us closer to the end of fiscal year 2016. To make certain that all technology purchase requests utilizing current fiscal year funds are fulfilled before the end of the budget year, Information Technology will stop processing technology orders for fiscal year 2016 on Wednesday, May 4th, 2016 at 5:00 p.m.

***Please, email computerpurchasing@tcu.edu for all technology purchasing questions or requests.***

The ordering cut-off is necessary so that any technology orders placed using current fiscal year funds are received in the current fiscal year and not billed to fiscal year 2017.  We will do our best to make sure equipment is received before the end of May, but cannot guarantee delivery due to variable lead times.  Please, order sooner than later to avoid any billing issues.

Be aware that orders received for technology related equipment after 5:00 p.m. on May 4, 2016 will be processed in fiscal year 2017.

Technology Acquisition Policy

Keep in mind that all computers, software, and other computer related technology purchases must be placed through the Information Technology purchasing department.  Technology purchases made outside of Information Technology will not be added to the TCU network and can create support limitations for you and the product. The policy for Computer Technology Acquisitions can be found by visiting the following site:

https://it.tcu.edu/policies/acquisition-policy/

IT Purchasing

Information Technology Maintenance Window

Posted: February 25, 2016

Faculty/Staff and Students,

As many of you know, the Information Technology division has always reserved Sunday mornings from midnight until noon to perform routine maintenance and upgrades on enterprise technology at the university.  During these maintenance windows, you may experience intermittent service interruptions with various systems like the network, email, or even myTCU.

Future Maintenance
We have a major firewall upgrade planned for the next maintenance window on Sunday morning.  This change will affect access to the wireless network, the ability to login into computers, and other major services like websites, network printers, and file shares.  You will most likely see intermittent access to these systems between 6:00am and 9:00am on Sunday, February 28th.

What does this mean for me?
Since the maintenance window occurs each week, we want everyone to be aware that they could be impacted by this work and should plan their activities accordingly.  In most cases, you will never know that we are doing this work in the background but we want you to be prepared in case there are unforeseen issues that aren’t communicated to the campus at large.

Note:  You can always stay informed about future outages by following our Facebook and Twitter feeds.

IT Maintenance

Announcing a New Online File Storage Solution

Posted: February 3, 2016

Faculty/Staff,

For the past several months we have been working hard to implement and test a new system that will allow you to collaborate and store files in the Cloud. We are excited to announce the launch of Box.com for current faculty, staff, and students.

There are hundreds of early adopters already using this new functionality and we want to make sure that you are taking advantage of this amazing service. Check out the details below and learn more about what this means for you.

What is Box and how can I use it?

Box is a Cloud based file storage and collaboration tool that is similar to Dropbox and Google Drive. Here are some of the features that come with this new service:

  • Massive Storage Space – With Box you have access to 100GB of storage space by default and can always ask for an increase! Feel free to upload as many files as you want; just be aware the maximum single file size is 15GB.
  • Online Sharing and Collaboration – Share documents with members of your team, or with external users and colleagues at other institutions.
  • Mobile App – Connect to your files from your smart phone or tablet using their mobile app.
  • Box Sync – Store select files locally and edit them offline and then let the tool sync them up to the Cloud when you reconnect to the Internet. This is a great feature for those of you that travel!
  • Single Sign On (SSO) – We have integrated Box with our SSO system meaning that you can use your TCU username and password to log into the system.

Learn more at it.tcu.edu/box

box-014

Employees Get Microsoft Office for their Personal Devices

Posted: January 20, 2016

Faculty/Staff,

As part of the project to move our students to the Microsoft O365 cloud based email system, we have been provided with the opportunity to give our current faculty/staff an amazing new benefit. We are excited to announce that you can now download Microsoft Office to your personal computer and mobile devices for FREE.

Note: Keep in mind that support for personal devices is limited since the University does not own or manage that equipment.

How do I download Microsoft Office for free?

Current faculty/staff can access the software by following the steps listed below.

Note: This download site will ask you to login with your @tcu.edu email address as the username. We have a secure integration setup with Microsoft so it is safe to enter your TCU credentials on these pages.

o365 image

Major Changes to the Student U: Drive

Posted: December 21, 2015

Students,

With the recent summer addition of OneDrive (an online cloud storage solution that comes with your O365 student email), we have made the decision to decommission the StuFile servers (also referred to as your U: drive) on January 15th, 2016. This means that over the break you will need to begin moving the files that you want to keep onto OneDrive or another storage location.

What do you need to do?

Once the StuFile system is taken offline, you will not be able to access those files anymore unless you have either downloaded them to your computer or moved them over to your OneDrive account. You can access your StuFile data by logging into a Windows computer in a lab and browsing the mapped drives or you can access the web interface from anywhere (Stuftp.tcu.edu) and download the files that you want to save.

Warning: Keep in mind that the StuFile system is tied to the wwwpub folders that some students use to build webpages for class. We will be providing your professors with an alternative solution that they can use in the future, but your current webpages will stop working after January 15th, 2016.

How do I use OneDrive?

  1. Login to your O365 account at stumail.tcu.edu
  2. Click OneDrive from the top menu bar. The first time in OneDrive, you may see a message indicating the account is being activated. That process takes a few minutes to complete.
  3. Now upload your documents, create new content, and collaborate with others.

Check out this short tutorial video:

OneDrive

 

PeopleSoft Financial Upgrade

Posted: December 9, 2015

Faculty/Staff and Students,

On Friday, December 11th, we will be doing an upgrade to the financial portion of myTCU.   We will begin work at 1 p.m. on Friday, December 11th and all services should be restored by noon on Sunday, December 13th.

What will I experience during the upgrade?

This upgrade will only affect the financial portion of myTCU and all other tools will remain available so you can continue to complete your work for finals.  If you have any questions, please contact the IT Support HelpDesk for assistance.

  • Students
    • You will still be able to make payments online, but those payments will not be posted to your account until Sunday afternoon.
  • Faculty/Staff
    • Apart from the features that the Financial Services office uses, only budget managers will experience an issue.  You will NOT be able to access FS8PRD or any of the links in the budget manager portlet until the upgrade is complete (see the screenshot below).

myTCU Image

Email on Mobile Devices – New Policy Requirement

Posted: December 8, 2015

Faculty/Staff,

With the migration to Exchange 2013 in the earlier part of the year, we now have the ability to enforce a password requirement on all mobile devices connecting to our email system.  This means we can require your phone or tablet to have a PIN/passcode setup to help ensure that TCU’s data is protected in the case that your device is lost or stolen.

On Friday, December 11th at 10am, we will be implementing a policy requiring a passcode to be enabled on any Faculty/Staff mobile device that has TCU email setup.

What do I have to do?

A large percentage of the recent mobile device operating systems already require you to setup a passcode when you get the device so most of you will not even notice that a new policy requirement was applied.  This will work with the fingerprint feature on iOS devices since they just input the user’s passcode when the print is identified.

If you don’t have a passcode enabled on your device and are connecting to the TCU email system, then you will be prompted to create a PIN/passcode once we push this out.

What if I already have a PIN/passcode enabled?

If you already have a PIN/passcode enabled on your device, then no action is required. Your existing PIN or passcode will not be modified and you can continue to use it as normal.

Alert:  Some Android devices offer a pattern locking feature where you can swipe your finger in a certain direction or shape to unlock the device.  This feature is NOT supported by the new policy and the system will require you to change to a PIN or passcode once we make this modification.

Why are you doing this and can I opt out?

No, you cannot opt out of this policy if you have TCU email setup on your device.  You can remove the email connection from your phone or tablet and opt to check your email using a web browser to avoid the requirement.  This will keep the policy from being applied to your device and provides you with an alternative way to check your email.  Please, remember that we must be good stewards of University data and this policy helps to ensure that we are doing our best to protect TCU’s internal communication.

If you have any questions, you are welcome to reach out to the IT Support HelpDesk for assistance.

mobile device email

myTCU Maintenance on Friday

Posted: November 30, 2015

Faculty/Staff and Students,

On Friday, December 4th at noon, we will take myTCU down to do a system upgrade and we should have everything back up by noon on Saturday, December 5th.  This upgrade is focused on security and backend features so you will not experience any significant changes when you log back in.

Keep in mind that myTCU manages multiple systems across campus so you will NOT have access to the following items during the upgrade:

  • myTCU Portal:
    • Student Center
    • Employee Center
    • Faculty/Advising Center
  • This will also include the following services that are not part of the sections listed above:
    • New TCU Guest Account Creation
    • Network Device Registration for Students
    • Financial Reporting
    • Qualtrics Survey Creation/Management
    • Computer Asset Information
    • FrogBucks Access
    • LearningStudio (eCollege) – To login to eCollege during the outage go to www.tcuglobal.edu and use your TCU ID number as the login ID and your birthday (mmdd) as your password.

Please, plan your activities accordingly so you are not affected by this maintenance window.  If you have any questions, you can contact the IT Support HelpDesk for assistance.

Used Computer Sale – December 2nd-4th

Posted: November 28, 2015

Faculty/Staff,

Information Technology will be selling gently used computers at reduced purchase prices. We have very few Mac desktops, a limited number of PC laptops, and PC desktops available for purchase.  The purchase price for the base model PC desktop computer includes a flat panel monitor, keyboard, mouse, and new installation of the computer’s operating system.

Computer Sale Details:

  • Where:  Sid Richardson, Room 111
  • When:  December 2nd – 4th, 1 p.m. to 5 p.m.
  • Price:  See below
  • No limit on PC desktop purchases.
  • Mac and laptop purchases are limited to one per customer.
  • All equipment is first-come first-served.

Payment Information:

Payment can be made by check in Sid Richardson 111.  Cash and card payments can be made at Financial Services in Sadler Hall, but make sure to come by Sid Richardson 111 first to ensure equipment availability.

***Please, note that purchased computers are for personal use, sold in as-is condition, and are not supported by IT.  Purchased computers may NOT be used on the TCU network or purchased with departmental funds.***

Mac OS X El Capitan

Posted: November 4, 2015

Faculty/Staff,  Apple recently released its newest operating system named Mac OS X El Capitan for their laptop and desktop computers. While the update to El Capitan (10.11) isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines.

While Mac OS X El Capitan is free, we have a process in place that will keep you from being able to perform the upgrade on your TCU machine until we have completed the testing phase.  This is a standard process and one that applies to all releases of new operating systems (including Windows machines).

Some common software applications have already reported issues with El Capitan and it is customary for vendors to take 60 to 90 days to fully support the release of a new operating system.

Once the new operating system has been tested for compatibility with University technology, then we will send out a message about how to upgrade your Mac.  As long as we don’t find any problems, we expect this upgrade to be available by the Spring semester.  If you have any questions, please contact the IT Support HelpDesk at (817) 257-6855.

Changes to TCU Student Printing

Posted: August 31, 2015

We are excited to announce some big changes to the TCU student printing service that is offered on campus.  Please, take a few minutes to review the following items:

We are moving your free pages to a money based system so things will look a little different.

In order to give you some extra flexibility, we are changing over from a free page system to one that reflects your printing balance in the form of money.  This means that instead of having 300 free black/white pages that you will now start with a $30 balance every semester (which equals 300 b/w prints at 10 cents per page).  This also represents an increase in the number of overall free prints from previous years which was set at 200 pages (or $20 in the new system).

This will now give you the flexibility to use your free printing balance on color printers (90 cents per page) which is something that you couldn’t do before.  Keep in mind that this $30 balance only works on the printers that you use in the labs and does not cover copies.  See our service catalog for more information about Student Printing.

You can now print from your personal device to the Pharos printers!

Today we are launching a new system called Pharos MobilePrint.  This system will allow you to print from your personal computer or mobile device simply by attaching and sending the document via email to our online system.  Please, see our MobilePrint page for more information about how this new feature will work with the Pharos printers on campus.

O365 is Coming Soon

Posted: May 7, 2015

Students, this summer the Information Technology division will be transitioning all student email accounts (contacts and calendars included) over to an online cloud service called Office 365 (O365).

We are excited about this change since it brings some amazing enhancements that we know you will enjoy.   Please, take a few seconds to read the information below and see if you would like to volunteer to be one of the first students to get access to this new tool.

Can I volunteer to be in the first group?
Yes, we are looking for 500 bleeding edge students to volunteer to go in the first two rounds (Mid/Late May).  You will get access to these new features weeks before your friends and all we ask is that you provide us with feedback on how things went.  Sign up by clicking the button below:

button

What are some of the new features?

  • Available as soon as you are moved:
    • Increased Mailbox Size – Now up to 50GB*
      *Storage space subject to change
    • Keep your TCU email for the life of the service.
  • Coming after all students are moved (late summer):
    • OneDrive – 1TB of online storage
    • Office Online – A web version of Office
    • Ability to download and install Microsoft Office on up to 5 of your personal computers

If you have any questions, don’t hesitate to reach out to the IT Support HelpDesk for assistance.

Upgrade to Internet Explorer 11

Posted: April 24, 2015

Faculty/Staff, this weekend we will be pushing an update to our Windows users that will upgrade them from Internet Explorer (IE) 9 to IE 11.  This upgrade will NOT change the look and feel of the IE web browser, but it will include some added features that will make your experience more positive.

Note:  If your machine is off campus (or turned off) when we push out the update, it will still receive the upgrade when you turn the machine back on or return to campus and connect to the TCU network.

Why are we upgrading?:
Upgrading to IE 11 should provide a few of the following benefits:

  • Web pages will load faster.
  • Compatibility with more websites especially newer sites that have recent web browsing standards applied.
  • Better security in terms of detecting and identifying phishing sites.

If you have a question about this upgrade, you can reach out to the IT Support HelpDesk for assistance.

Technology Purchase Deadline for FY15

Posted: April 7, 2015

Faculty/Staff, the end of the Spring semester is fast approaching and is bringing us closer to the end of fiscal year 2015. To make certain that all technology purchase requests utilizing current fiscal year funds are fulfilled before the end of the budget year, Information Technology will stop processing technology equipment orders for fiscal year 2015 on Friday, May 1st, 2015 at 5pm.

***Please, email computerpurchasing@tcu.edu for all technology purchasing questions or requests.***

The ordering cut-off is necessary so that any equipment orders placed using current fiscal year funds are received in the current fiscal year and not billed to fiscal year 2016.  We will do our best to make sure equipment is received before the end of May, but cannot guarantee delivery due to variable lead times.  Please order sooner than later to avoid any billing issues.

Be aware that orders received for technology related equipment after May 1, 2015 will be processed in fiscal year 2016.

Acquisitions Policy
Keep in mind that all computers, software, and other computer related technology purchases must be placed through the Information Technology purchasing department.  Technology purchases made outside of Information Technology will not be added to the TCU network and can create support limitations for you and the product. The policy for Computer Technology Acquisitions can be found by visiting the following link:

http://it.tcu.edu/policies/acquisition-policy/

Power Outage Affecting IT Services

Posted: January 5, 2015

On Saturday, January 10th, there will be a planned power outage that will affect several buildings on the East side of campus. The primary IT data center will be affected by this outage which means that many of our technology services will NOT be available to the campus community.  Please, review the information below to get more details about the specific services that are affected by this outage.

How will this affect me?

The power outage will start at 5 a.m. on Saturday, January 10th, and will end that afternoon at 3 p.m.  A large portion of our technology services will be completely unavailable until power is restored.  Since some systems take an extended period of time to bring online, we do not expect everything to be back in service until noon on Sunday, January 11th.

Here are some of the major services that will be down during the power outage:

  • CableTV
  • Email – Students will be down but employees will still be able to access email.
  • File Shares – Homefile and Commonfile
  • Lab Printing – Student printing in labs will be down.
  • New Account Creation
  • Network Access – Only in buildings without power.
  • Password Self Service
  • Phones – Only on the East side of campus.
  • Sign Sign-On (SSO) – Orgsync and IT Self-Service
  • VPN – This means no remote access from off campus.
  • Windows.tcu.edu

The items listed above contain most of the major systems that are affected by this power outage.  If you are interested in a detailed list of the service impact to the campus, please refer to this document.

Upgrade to Exchange 2013 for Students

Posted: January 4, 2015

Students, in an effort to resolve the loading or message not downloading issues that have been reported when using email on a mobile device, we have decided to accelerate our plans on a project to move everyone over to Exchange 2013.  We are making every effort to move all student mailboxes over before the beginning of the semester.

How will this affect me?
You will not have to do anything when we transition your mailbox over to the new system.  You will still be able to connect the same way that you have in the past and should not see any major changes except on the web interface.  All of your email, contacts, calendar items, and tasks will be available in Exchange 2013.
We will be moving people over in several batches so your account may be transitioned over before other students, but you will still be able to communicate with them during this process.

New Look for Outlook Web Access (OWA)
We are excited to let you know that your experience on the web interface will be much improved (especially for Mac users).  Once you are moved over to Exchange 2013, you will see the new design when you login to your email from a web browser.  Here are a few quick tips on how to use the new version of OWA:

If you have questions about this transition or run into problems, you can always contact the IT Support HelpDesk for assistance (after the holiday break).

Exchange 2013 for Employees

Posted: December 18, 2014

Faculty/Staff, in an effort to resolve the loading or message not downloading issues that have been reported when using email on a mobile device, we have decided to accelerate our plans on a project to move everyone over to Exchange 2013.  We are making every effort to move all Faculty/Staff mailboxes over to this system before the beginning of next week.

How will this affect me?

You will not have to do anything when we transition your mailbox over to Exchange 2013.  You will still be able to connect the same way that you have in the past and should not see any major changes.  The only thing that you will experience is that you may have to close Outlook or open up the Mail app on your phone to allow it to reconnect to the system.

We will be moving people over in several batches so your account may be transitioned over before someone else in your office, but you will still be able to communicate with them during this process.

New Look for Outlook Web Access (OWA)

We are excited to let you know that your experience on the web interface will be much improved (especially for Mac users).  Once you are moved over to Exchange 2013, you will see the new design when you login to your email from a web browser.  Here are a few quick tips on how to use the new version of OWA:

If you have questions about this transition or run into problems, you can always contact the IT Support HelpDesk for assistance.

Mac OS X Yosemite

Posted: November 6, 2014

Faculty/Staff, Apple recently released its newest operating system named Mac OS X Yosemite for their laptop and desktop computers. While the update from Mavericks (10.9) to Yosemite isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines.  This is a standard process and one that applies to all releases of new operating systems.

Some common software applications have already been reported to have issues with Yosemite and it is customary for vendors to have 60 to 90 days to fully support the release of a new operating system.

Once the new operating system has been tested for compatibility with University technology, then we will send out a message about how to upgrade your Apple computer.  We expect to complete this process and begin support for Yosemite in January of 2015, if not earlier.

While Mac OS X Yosemite is free, we have a process in place that will keep you from being able to perform the upgrade on your own until we have completed the testing phase.  We will reach out with information about how to upgrade your Mac once the Yosemite committee has approved the launch.  If you have any questions, please contact the IT Support HelpDesk at (817) 257-6855.

Back to School Technology Help

Posted: August 14, 2014

Welcome back to campus and we hope that you have had an eventful summer break.  As always, the summer months bring a lot of change to the campus and we wanted to make you aware of a few IT related issues.

The HelpDesk Has Moved!

As part of the Library renovation project, the IT Support HelpDesk has temporarily moved over to the Carter Technology Center.  This location is in the center of the campus commons and connected to the west end of the Carter Residence Hall.  We are excited that our temporary home will be in the heart of the campus and readily available to residential students.

map

Stop Wasting Time On Hold

We realize that the beginning of school is a busy time and many of you don’t have the time to wait on hold for assistance.   If you call the IT Support HelpDesk and are faced with the decision to stay on hold or hang up, try using our new callback feature.  This option allows you to leave a message and then maintains your position in our queue until an agent becomes available.  Listen to the prompts when you call the HelpDesk to find out how to use this service.

stop

A New Self-Service Experience

This summer the Information Technology division moved to a completely different Incident Management system.  This means that you will have a brand new experience when trying to submit a HelpDesk ticket in myTCU.  Learn more about how to use the system by watching our video tutorial on youtube.

cherwell

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Access the IT Knowledgebase

Over the past year we have been transitioning all of our online technical documentation to the IT Knowledgebase.  We have hundreds of articles with helpful information about how to use most of the technical services that we provide to the campus.  Visit our website at https://it.tcu.edu and click on the Knowledgebase link to get access to this tool.

 know

Students – Getting Connected to the TCU Network

Posted: August 13, 2014

The Information Technology division would like to take this opportunity to welcome our students back to campus and provide you with a few pieces of information about how to connect to the TCU network.

TCU StuWireless Network

You must register each of your devices on the network before you can connect to the Internet.  All you have to do is connect your laptop to the Get Connected wireless network, then open a web browser and go to a non-TCU website.

Keep in mind that mobile devices (i.e. Phones, iPads, and Tablets) have to be manually registered in myTCU from a device that is already connected to the Internet.  Check our Knowledgebase for more information about how to do this.

Warning:  Most wireless printers do not have the capability to connect to a WPA2 Enterprise network so we recommend that you connect them directly to your computer with a USB cable.  Don’t forget that wireless routers are NOT allowed on the TCU network.

TCU Wired Network

Once you plug a desktop/laptop computer into a wired jack in your room all you have to do is open up a web browser and use the setup page to register your device.

Game Consoles, Blu-Ray Players, and Smart TV’s will all need to go on the wired network (i.e. Xbox, PS3, or Wii), and they will have to be manually registered in myTCU from a device that is already connected to the Internet.  Check our Knowledgebase for more information about how to do this.

How do you get help?

We understand that getting connected to the network is an important part of the move-in process and the IT Support HelpDesk will be available for an extended period of time to help you out.

Two Factor Authentication Changes

Posted:

Last November, Human Resources and Information Technology introduced a new security feature called “two factor authentication” to myTCU. This is similar to the services that many financial institutions use to verify your identity before allowing you to connect to their online banking resources.

After much feedback on the delivery capabilities of this feature, we are pleased to announce that we have added a voice messaging option that allows you to receive your PIN through a phone call as well as a text message.  We are excited about this change and have plans to roll this tool out to other pages in myTCU in the near future.

2fa

Do not forget to ensure that the home and cell phone numbers that we have on file are up to date.  Missing or incorrect numbers can be added by accessing myTCU from on-campus and clicking on the Employee Center icon.  Please, contact hr2fa@tcu.edu, or call Ext. 6305 with any questions or concerns.

Checkout the New IT Self-Service Tool

Posted: July 9, 2014

Starting today, you will have a different experience when you use our self-service portal to create a ticket for the Information Technology division. We have recently switched to a new system which has a completely different look and feel. It has dozens of additional features that give you the ability to do things like add attachments and work with hundreds of knowledgebase articles.

Watch the Online Video Tutorial

In order to help make the transition to the new tool a little easier, we have created a quick video tutorial to ensure that you know how to use everything. Take a few minutes to watch the video below and learn more about how this system can enhance your experience.

https://www.youtube.com/watch?v=ci6LeqZ112E

Self-Service

How do I submit a self-service ticket?

You will actually follow the same process that you used when working with our older tool. All you have to do is log into myTCU and click on the HelpDesk ticket icon. The only difference is that you will see a page called TCU Single Sign-on that will ask for your login before giving you access o the system.

Keep in mind that all of your tickets from the other system will not be visible in the new tool, but you can always ask the IT Support HelpDesk to lookup the data for you.

Changes to Outlook Web Access

Posted: June 15, 2014

To ensure the best user experience, we decided to reschedule the changes to Outlook Web Access (OWA).  These changes are now set to be implemented tonight, June 3rd, at 9pm.  The outage should last for no more than one hour, and during this time access to email will be limited. Once complete, you will start to see the following login page when you visit mobile.tcu.edu to check your email.

image007

Why are we making a change?
These changes are the first step in an upgrade process to our email system.  We are excited about this upgrade and will be sending out additional information in the future to help you prepare for the new web interface. Keep in mind that all we are changing at this point is the landing page when you visit mobile.tcu.edu.  You do not have to do anything differently at this time.  Please, feel free to reach out to the IT Support HelpDesk if you have any questions.

Mac Users – Don’t Forget to Upgrade

Posted: May 8, 2014

Faculty/Staff,

In March, we announced the release of Mavericks (Mac OS 10.9) to the campus community and since then hundreds of faculty/staff have taken the opportunity to update their TCU Mac to Apple’s newest operating system.

We also warned everyone that in late May we would begin pushing this upgrade out to all Macintosh computers to help reduce the support associated with managing multiple operating systems.

The next few weeks are your last opportunity to do this when it is most convenient for you and gives you the chance to plan for the process.  We will send out more details about the forced upgrade later in the month so you are aware of what will happen if you have not completed the following process before May 31st.

How do I start the Mavericks upgrade?
The process is simple, and this document includes step-by-step instructions on how to complete the process on your own.  Please, review the following reminders before opening the attachment.

Here are a few important reminders:

  • This upgrade will take approximately two hours to complete so plan accordingly.
  • We recommend that laptops be connected to power and a wired network connection before starting the upgrade.
  • You will need to have an Apple ID to start the process.  This is the same account that you use for the iTunes Store so you may already have one created.
  • Your machine must already be running Mac OS 10.6.8 or later to be eligible for the upgrade and must meet the minimum requirements.
  • Be prepared to upgrade any specialized third party software that you installed on your machine in case the version that you are running is not compatible with Mavericks.
  • If you currently use iWork and download the free version of the program after you upgrade to Mavericks, then you will find that some of the regular features have been removed by Apple.  We recommend that you continue to use the older versions of iWork until these features are added back to the product.

The IT Support HelpDesk will be more than happy to help answer questions about this change, but the process is easy enough that you should be able to complete the upgrade on your own.

Adobe Creative Cloud Launched to Campus

Posted: April 28, 2014

Faculty/Staff, we are excited to announce that Adobe Creative Cloud (CC) has been released to the campus.  Please, read the instructions below if you would like to install Adobe CC on your computer.

Note:  You can continue to use Adobe CS6 if you already have it installed on your machine.  The instructions below will install Adobe CC as a separate application so you can continue to use both versions.

Instructions for TCU Owned Machines

  • Windows Users
    Installing Adobe CC on a Windows machine will be easy, but it may take up to 3 hours to complete and requires that you connect your computer to the wired network before starting.  Please, visit the Adobe page for additional information.
  • Mac Users
    Installing Adobe CC on a Macintosh will be easy, but it may take up to 3 hours to complete and requires that you connect your computer to the wired network before starting.  Please, visit the Adobe page for additional information.
  • Getting Adobe CC in a Lab
    We will install Adobe CC on lab machines, but only if it is requested. Please, touch base with your department liaison if this is something that you are interested in.
  • Work-at-Home Licenses for Personal Machines
    Adobe Work-At-Home products are available only for current TCU faculty and staff to use on personally-owned devices. Please, visit the Adobe work-at-home page for additional information.

TCU Personal is Now Available

Posted: April 21, 2014

Current Faculty/Staff,

The TCU Personal wireless network is now available across campus and you can begin to connect your personal devices.  Please, take a few minutes to review the information below before you begin the on-boarding process.

How do I get connected?
It is extremely important that you review the following documents on how to connect your equipment since support for personal devices is limited.

Reminder about Support
At this time, we do not plan to send consultants out to your office to provide assistance with your personal devices.  You may want to sign-up for one of the following BYOD Workshops if you would like hands-on assistance.  We are offering six workshops in the next few days and you can RSVP by using the link below.
https://it.tcu.edu/events/categories/byod/

New Wireless Network Coming to Campus

Posted: April 11, 2014

Faculty/Staff,  We are excited to announce that on Wednesday, April 16th we will launch a new network called TCU Personal to the campus community.  This is a BYOD (Bring Your Own Device) network designed to allow current employees to connect their personal devices to the TCU wireless system.  

You will be required to go through an on-boarding process before gaining access to the Internet.  This system will be able to connect Mac OS, Windows, Android, and iOS (iPhone/iPad) devices. Remember that any support from Information Technology for personal devices will be limited since TCU does not own or manage your equipment.

When will we tell you how to connect?

We plan to send out more detailed information about this new network and how to get connected next week.  Please, watch for a series of messages from us on Monday and Tuesday before you contact the HelpDesk with questions.  

We are also hosting an online informational webinar if you are interested in hearing us talk about this new system.  You can RSVP by clicking the link below.  

BYOD – Online Webinar Signup Form

What do you need to do to prepare?

We recommend that you take some time to ensure that your mobile devices are running the most up to date OS and that your laptops have been updated and are running current virus protection.

StuFile Share Changes

Posted: March 10, 2014

Students, today we will be doing an upgrade to the server that houses the StuFile shares.   These are commonly referred to as the student personal share or U drive which automatically connects when you login to a Windows machine on campus.

This system will be unavailable and will not be back up until Wednesday, March 12th.   You will not lose any data during the upgrade process and everything will work the same when the system comes back online.

New Quota Enforcement
Once the upgrade is complete we will be activating our quota enforcement polices on this system.  We have always had quotas in place on these drives, but until now we have not put enforcement policies in place to ensure that they stay under the maximum size.  From now on, all StuFile shares will be limited to a generous 5GB quota.

If your StuFile share is already over the 5GB quota, you will receive a separate email with information on how these drives will be handled later today.  

What if my share reaches the quota limit in the future?
Once you attempt to add a file to your StuFile share that will put it over quota, you will receive an email indicating why you were unable to copy the file over.  You will also receive emails once your share reaches 90 and 95 percent of your allowed space so you will always know where you stand.

Mavericks Launched to Campus

Posted: February 4, 2014

Faculty/Staff, the TCU Information Technology division, along with the Mac Committee, have tested and approved the launch of Apple’s newest operating system (Mavericks) to the campus.  You will be able to do the upgrade on your own, and it will be launched to a handful of departments each week until it is available to everyone on campus.

Why should I upgrade now?
In May we will begin pushing this upgrade out to all Macintosh users to help reduce the support associated with having multiple operating systems on campus machines.  This is your opportunity to do this when it is most convenient for you and gives you the chance to plan accordingly.

Upgrading also presents you with a series of enhancements that will help to improve your overall experience.  Check out the latest features on the following website:

http://www.apple.com/osx/whats-new/

How do I upgrade?
We plan to open up the ability to install the upgrade on your own to a handful of departments each week and will have it available to everyone by the end of February.  Your department chair or supervisor will be emailed when Mavericks has been released to your group, and they will be provided with step-by-step instructions about what to do.

The IT Support HelpDesk will be more than happy to help answer questions about this change, but the process is easy enough that you should be able to complete the upgrade on your own.  Keep in mind that the installation takes two hours to complete.

If you have a business reason to upgrade to Mavericks before it is launched to your department, then you can create a request with the IT Support HelpDesk, but you are encouraged to wait until it is launched to your group.

Identity Finder at TCU

Posted: January 27, 2014

Faculty/Staff, in the summer of 2012, Information Technology pushed Identity Finder out to all TCU owned computers, and we began a two part plan to utilize the tool to locate and remove Sensitive Personal Information (SPI) stored locally on campus machines.

We have now moved to the second part of this implementation which includes having Identity Finder run a scan of your machine in the background and then send a report back to our centralized server.  This will help to ensure that our campus users are keeping their computers free of SPI and doing their part to help protect the university.

What does this mean for me?
Since the Information Technology division has started the second part of this rollout, we have identified a select list of individuals across campus who have an unacceptable quantity of SPI stored on their machines.

If you are part of this group, then an email will be sent to you tomorrow and you will have thirty days to remove/clean the content off of your device as per the TCU SPI policy (https://it.tcu.edu/policies/spi).

How do I keep myself off of this list?
The easy way to clean your machine is to run Identity Finder and address the items that it finds.  Take a few moments and watch the following instructional videos to learn more about how this process works. Please, copy and paste the links into your web browser.

Video for Mac Users


www.youtube.com/watch?v=M7RH1lgctZ8

Video for Windows Users


www.youtube.com/watch?v=paifPxUur6o

Identity Finder FAQ

Welcome Back to Campus

Posted: January 20, 2014

Welcome back from the holiday break. We hope that you are rested and ready to return to campus. Don’t forget to reach out to the HelpDesk if you have a technical issue but remember that we are extremely busy for the first few weeks of school.

Archived Email Stored on HomeFile

Posted: January 6, 2014

Faculty/Staff, we hope that you enjoyed your holiday break and want to reach out to those storing archived email on their Homefile share (also called the M: drive or personal share).  If you store archived email on these shares, please review the following information.

What happened?
Before the Thanksgiving break one of our Homefile servers had a system failure.  While the system was restored and back in service shortly after the event, we had several reports of people having trouble with their archived email (or Personal Folder) stored on these shares.  Since this event hit just a single part of the Homefile system it will only affect a limited number of individuals on campus.

What do I need to do?
We are encouraging all users who store archived email on the Homefile system to check to make sure that everything is there and to report problems to the HelpDesk immediately.  We have extended the 30 day backup window on this system to January 13th, 2013 in order to give people more time to report problems with their archived email.  It is very important that you report any issues before that date.

Holiday Hours

Posted: December 13, 2013

Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break.  Please, visit our Business Hours page for a listing of our open hours..  Happy Holidays!!

Register More Devices

Posted: November 22, 2013

Students, after several months of work, Information Technology is proud to announce that we are increasing the maximum number of addresses that you can register on the network from 4 to 6.  This enhancement is already in place and will provide much more flexibility to students that connect with multiple devices.

We hope that this announcement comes just in time for those of you who plan to come back with new gadgets after the Christmas break.  Don’t forget to contact the IT Support HelpDesk if you are experiencing a problem connecting to the campus network.  We are always willing to try to assist in any way.

Wireless Name Change

Posted:

Many of you may have noticed that we recently changed the name of the Setup-StuWireless network to Get Connected.  This is part of a process to modify several wireless names on the campus network so they better align with their primary function.  The functionality of the network will remain the same and will serve as the conduit that students use to register their devices.

New myTCU Security Features

Posted: November 13, 2013

Faculty/Staff and Student Workers,

On November 20th, we will be introducing a new security feature to myTCU called two factor authentication.  This is similar to the services that many of your financial institutions use to verify your identity before allowing you to connect to their online banking resources.  Please, review the information below so you know how to prepare for this change.

How will this affect me?
Once the feature is in place you will have to put in a PIN number (received via text) to access tools in the employee center (i.e. direct deposit, paychecks, and your personal information).  The two factor authentication page will only come up if you are using a computer or mobile device that is OFF campus and you are trying to access an area of myTCU that is protected by this security feature.

Keep in mind that connecting to myTCU through a data plan service like AT&T or Verizon (even if you are physically located on campus) is still considered off campus since you are not doing it through the TCU network.

What do I need to do?
All you need to do is verify that we have an updated cell phone number in myTCU since this tool will use that number to send you a PIN via text message.  Simply login to myTCU, select employee center, and then click the cell phone link to update your information.  Next week we plan to release a short video on how this feature will work so be on the lookout for our message.

We do understand that not everyone will have the ability to receive a text so we plan to add a voice call feature in the near future which will account for these situations and provide you with more flexibility.

Apple Releases New OS

Posted: October 25, 2013

Faculty/Staff, Apple recently released its newest operating system named Mavericks (OS X 10.9). While the update from Mountain Lion (10.8) to Mavericks isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines.  This is a standard process and one that applies to all future releases of new operating systems.

Some common software applications have already been reported to have issues with Mavericks and it is customary for vendors to have 60 to 90 days to fully support the release of a new operating system.

Once the new operating system has been tested and is compatible with University technology then we will be able to upgrade machines based on a business need.  We expect to complete this process and begin support for OS X 10.9 in December of 2013, if not earlier.

While OS X 10.9 is free, we ask that upgrades to University owned systems be coordinated through the HelpDesk.  Please, do not perform this upgrade on your own.  If you have any questions, contact the IT Support HelpDesk at (817) 257-6855.

Homefile Quotas

Posted: September 13, 2013

On Sunday, September 15th we will be putting quota enforcement policies in place on all of the Homefile shares.  These are often referred to as your personal share or the M: drive and are designed for you to backup and store your business data.

We have always had quotas in place on these drives, but until now we have not put enforcement policies in place to ensure that they stay under the maximum size.  All Homefile shares will be limited to a generous 20GB quota.

If your Homefile share is already over the 20GB quota, you will receive a separate email with information on how these drives will be handled later today.

How does this affect me?
You will still be able to use your Homefile share the same way as before and you will not notice any changes in how the system works.  You may need to reboot your machine when you return to the office on Monday, August 16th if you experience problems with your share.

What if my share reaches the quota limit?
Once you attempt to add a file to your Homefile share that will put it over quota, you will receive an email indicating why you were unable to copy the file over.  You will also receive emails once your share reaches 90 and 95 percent of your allowed space to make sure that you always know where things stand.

We do realize that there are situations that may require an increase in a share’s quota.  If you find yourself in this situation, you can contact the IT Support HelpDesk to present your business case for an increase and we will send that information over to the correct group for approval.  Keep in mind that this may take several business days to process.

Move in Help!

Posted: August 10, 2013

The Information Technology division would like to take this opportunity to welcome you to campus and provide you with a few pieces of information about how to connect to the network and who to call for support.

Getting connected to the Wireless network:
You must register each of your devices on the network before you can connect to the Internet.  All you have to do is connect to the Setup-StuWireless network and then open a web browser.  This will take you through a process that will register your device and then connect you to the StuWireless network.  Keep in mind that mobile devices (i.e. Phones, iPads, and Tablets) have to be manually registered in myTCU from a device that is already connected to the Internet.  The following site will provide you with information on how to get connected to the wireless network.  http://www.tr.tcu.edu/StuWireless.htm

Getting connected to the Wired network:
Once you plug a desktop computer into a wired jack in your room all you have to do is open up a web browser and use the setup page to register your device.  If you want to register a non computer (i.e. Xbox, PS3, or Wii), it will have to be manually registered in myTCU from a device that is already connected to the Internet.

How do I get help?
We understand that getting connected to the network is an important part of the move-in process and the IT Support HelpDesk will be available for an extended period of time to help address your needs.

You can call us at (817) 257-5855 or visit our walk-up desk in the Library for assistance.  We will also have a remote walk-up location open in the evenings at the Carter Technology Center, which is in the heart of the TCU residential commons.

Planned myTCU Outage

Posted: July 18, 2013

On Friday, July 19 at 5p.m., we will take myTCU down to do a system upgrade.  We should have everything back up by noon on Saturday, July 20.  This upgrade is focused on security and backend features so you will not experience any significant changes when you log back in.

Keep in mind that myTCU manages multiple systems across campus so you will not have access to the following items during the upgrade:

  • myTCU Portal
    • Student Center
    • Employee Center
    • TCU Account Creation
    • AGOT Account Creation
    • Device Registration
  • Campus Solutions
  • Human Resources
  • Financials

If you have any questions, please contact the IT Support HelpDesk for assistance.

Password Self-Service Changes

Posted: July 5, 2013

On Monday, July 8th we will be making some security enhancements to our password self-service site (http://password.tcu.edu).  This is the webpage that you visit when you have forgotten or need to change your TCU password.

What do I need to do?

These enhancements will require everyone to re-enroll with a new set of security questions and an email will go out on Monday morning to let you know what to do.  The process will only take a few minutes and we encourage you to re-enroll as soon as the message goes out to the campus.

If you have any questions, please call the IT Support HelpDesk for assistance.

Homefile Upgrade

Posted: June 12, 2013

This weekend we will be doing an upgrade to the server that houses the Homefile shares.   These are commonly referred to as your personal share or your M drive.  This system will be taken offline at 10pm on Friday, June 14th and will not be available until Saturday, June 15th at 5pm.   If you plan to use any files located on these shares this weekend, then it is important that you download them to your computer since the server will not be available.

What do I need to do after the upgrade?
Windows users will have to reboot their computer and Mac users will have to remap their shares in order to connect to the new server.  Please, watch for an email on Saturday night, which will include instructions on how to get reconnected to the share.

If you have any questions, please feel free to contact the IT Support HelpDesk at (817) 257-6855.

Purchasing Order Cut-off Date

Posted: April 5, 2013

The end of the Spring semester is fast approaching and is bringing us closer to the end of fiscal year 2013. To make certain that all technology purchasing requests using current fiscal year funds are fulfilled before the end of the budget year, Information Technology will stop processing technology equipment orders for fiscal year 2013 on Wednesday, May 1st, 2013 at 5 p.m.

The cut-off is necessary so that any equipment orders placed using current fiscal year funds are received in the current fiscal year and not billed to fiscal year 2014.  We will do our best to make sure equipment is received before the end of May, but cannot guarantee delivery due to variable lead times (some Apple computer orders are taking 4 to 6 weeks to receive).   Make sure to order sooner rather than later to avoid this issue.

***Please, email computerpurchasing@tcu.edu for all technology purchasing questions or requests.***

Be aware that orders received for technology related equipment after May 1, 2013 will be processed in fiscal year 2014.

Acquisitions Policy

Keep in mind that all computers, software, and other computer related technology purchases must be placed through the Information Technology purchasing department.  Technology purchases made outside of Information Technology cannot be put on the TCU network and can create support limitations for you and the product. The policy for Computer Technology Acquisitions can be found by visiting the following link:

http://www.tr.tcu.edu/AcquisitionPolicy.htm

Work-At-Home Copies of Office

Posted: January 6, 2013

Faculty/Staff, work at Home copies of Microsoft Office 2010, 2011 (for Mac) and 2013 are now available to TCU full or part time faculty and staff from Varsitybuys.com.  There will be a cost of $19.95 for the download; this will be the only way to obtain the new versions of Office per our license agreement with Microsoft.

You must be a current faculty or staff with a TCU email address and you will also be asked to provide one of the following:

  • A current faculty ID (one with a current date is preferred)
  • Faculty or staff paycheck stub (please black out any private information)
  • A yearly contract from the school
  • A letter from a department director verifying your employment
  • Anything else that would have your name, the school name, and a current date on it showing you are employed there

Go to VarsityBuys.com to purchase Office 2010/2013 for Windows or Office 2011 for Mac