New Employees

Welcome to TCU! We want you to have the technology support you need to be successful in your position, so we’ve created this page to highlight some of common technology areas we assist. Below are an onboarding checklist, an IT services list, and some additional resources to help you get started.

IT Onboarding ChecklistDownload

IT Services

How Do I Get Help?

There are two main avenues of support. Read more about them below.

IT Support HelpDesk

The IT Support HelpDesk is TCU’s one stop shop for assistance with IT related applications, advice on best technology practices, and serves as front-line support for computer related questions across campus.  We may not control the technology on campus but we work with the people who can provide you with a solution.

Classroom Support (CIS)

The IT Instructional Support team one stop shop for assistance with technology in the classroom.  Call us when you run into problem during class and we can be onsite within 5 to 10 minutes of the report of a problem. Keep in mind that it is important to take check out your classroom before your first day of instruction.

Employee Onboarding Guide
Cover of New Employee Onboarding Guide

The Information Technology team’s goal is to provide the TCU campus with superior technology and a robust infrastructure that will meet the needs of a growing student and employee population. In this Onboarding Guide, you will find resources to assist with getting started at TCU.

If you encounter any issues that you are unable to resolve, contact us using the information within the guide.

Click to view and download the Employee Onboarding Guide pdf.

Faculty Orientation Video
Staff Orientation Video
Faculty Virtual Classroom Training

We have put together some video training material on how to use the classroom controls and the camera equipment in one easy-to-use site.  Please, take some time to visit our new Virtual Classroom Training website using the link below.  

Virtual Classrooms
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