Service Catalog

users

Account Management

All TCU faculty, staff and students are provided accounts to access the TCU email system, the campus network, file services and the myTCU portal.   Visit http://password.tcu.edu to utilize the password self-service tool where you can unlock your account, change your password, create security questions, or reset your password if it is forgotten.

power-button-icon-01

Computer Management

TCU will provide software and hardware support for all TCU-owned machines.  Keep in mind that once the warranty on a device has ended our support will become very limited.  Please contact the IT Support HelpDesk to schedule an appointment.  This service includes things like old computer pickup, virus and spyware scans, computer re-images, and computer equipment moves.  Check out the FAQ to learn more about this service.

outlook_2007_logo-300x293

Email/Calendaring

Email accounts are provided for all TCU faculty, staff and students.  Outlook is the supported email client on campus.  The initial mailbox quota is 1GB. Email can be accessed through a web browser at the address:  http://mobile.tcu.edu.

network-300x267

Network Connections

The TCU campus network is divided up into multiple subnets to help separate our users and provide access and security controls for our network team.  When you come to campus you will either connect to our wired or wireless network.  Access to every network is restricted based on whether or not the device you are using is a TCU-owned computer or a personal device.  We will provide full support for all TCU-owned devices that need to connect to the network while support for personal devices will be limited. Wireless networks available include FSWPA2, TCU Personal, Guest, and StuWireless.

printer-icon-150x150

Printing Access

For problems with access to network printers contact the HelpDesk. For physical problems such as a printer jam or hardware failure, contact the support vendor. DI Laser supports the HP Printers on campus. Look for the support contact number located on the printer. Denitech or Documation support the Xerox and Ricoh MFPs. The contact number is located on the printer device. For toner, contact the vendor for assistance.

My-Computer-icon

Purchasing

IT Purchasing guides technology standards & purchasing at TCU. On a daily basis we issue purchase orders, monitor fulfillment, and ensure delivery accuracy. In cooperation with other IT departments, we periodically review & update technology standards in order to meet new campus requirements.Contact purchasing by email at itpurchasing@tcu.edu. Contact by phone at (817) 257-6800.  Hours: Monday-Friday, 8am-5pm

fileservices

Shares

TCU provides faculty and staff with different types of file storage options: HomeFile shares and CommonFile shares on the TCU network and Box accounts for cloud-based storage. HomeFile shares are designed for individuals.  All faculty and staff are encouraged to use this personal space to store all TCU business data.  CommonFile shares are designed to share data for departments or specific groups of people.  Each share starts with a minimum of 20GB of storage space. Backups are scheduled automatically and these shares are easy to access from off-campus using a web browser.  Go to http://fsftp.tcu.edu for easy access to your files.  TCU Students are provided with 1TB of space on OneDrive, which is part of the Office 365 account for students.

software-icon

Software Applications

Our consultants have experience with all of the standard software that comes on our campus image and will be able to provide assistance with software that we have campus licenses for.  Keep in mind that we do not have experience with every third party application that you can download to your machine and we may refer you to the manufacturer for assistance. Following is a list of the base items installed on our image. Windows 7 Image – Adobe Reader, Altris (System Management Tool), Office 2010, iTunes, Quicktime, Internet Explorer, Sophos (Virus Protection), 7-Zip, Identity Finder (SPI Scanner), Secunia (3rd Party Management Tool) Mac 10.9 (Mavericks) Image – Adobe Reader, Office 2011, iLife, iTunes, Quicktime, Safari, Sophos (Virus Protection), Identity Finder (SPI Scanner), Casper (System Management Tool)

phone-icon-blue

Telephony

The Technical Services Department is the university community’s source for office telephones, cell phone information, voice mail services and cable television. Check our web page to find answers to your questions or email us at technicalservices@tcu.edu.

trainingglobe-2

Training

Information Technology offers training courses in various computer applications, including Microsoft Office, SharePoint, Adobe and PeopleSoft. Hands-on sessions and documentation are provided for most TCU supported software. By making this service free of charge to departments, Information Technology  hopes to encourage the continued education of new software and its function in our university. See our class schedule and register for a class. Online training is also available.

TV

Video/Signage

Cable TV services are managed and provided by TCU Connect.  Please call (817) 257-4357 for assistance.  There are hundreds of security cameras set up in TCU buildings and parking lots and the TCU Police own the process and policies around installing and using those devices.  Please, reach out to the TCU Police if you have questions regarding this system.

web-icon

Web Services

This service includes anything that you can access using a web browser.  This includes things like myTCU, Ad Astra, campus websites, Orgsync and many other online tools.  Information Technology provides server space for web pages for departmental and personal sites. For help with departmental websites or social media projects, contact the Office of Website and Social Media Management at (817) 257-7810.  For assistance with student, faculty or staff web pages contact the IT Support HelpDesk.