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Information Technology

About IT

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Information Technology is a collaborative partner in the systems, services, and innovations that support learning, research, and connection. Our teams bring deep technical expertise and work closely with departments across campus to connect people, platforms, and data through secure, scalable systems. From classroom technology and enterprise applications to network infrastructure, cybersecurity, and research computing, IT provides excellent support for the diverse and evolving needs of the university. 

"Though we are spread out all across campus, we are one IT, and this place runs on relationships."

Bryan Lucas, Chief Technology Officer

IT Departments

IT Enterprise Application Services provides support, development, and oversight of administrative and strategic applications across campus.

Josh Harmon
Director of Enterprise Application Services

Enterprise Resource Planning support (ERP)

EAS works closely with administrative departments throughout campus to ensure our ERP systems such as PeopleSoft Campus Solutions, PeopleSoft Human Resources, PeopleSoft Finance and Blackbaud eCRM meet the administrative needs of the University.

EAS also supports third-party systems that rely on the ERP systems of record.  These systems include CourseDog, Stellic, Maxient, Rave TCU Alert, D2L Brightspace, AEFIS, Tableau, StarRez Housing, Slate, PageUp, TimeClock Plus Frogtime, Concur, Jaggaer, Anaplan, TCU Mobile and many others.

Custom Development Support

EAS performs custom development for a variety of strategic and specialized applications.  Examples include Epayments, Account Provisioning, SuperFrog appearances, and other .NET solutions.  Microsoft .NET running on Windows IIS is our preferred custom programming framework.

If you would like to discuss a software solution, please contact the director of EAS, Josh Harmon at j.harmon@tcu.edu.

If you would like to setup an Epayment for an event registration or another need please fill out the Epayment request form (HREF).

SaaS and Solution Consulting

EAS will provide consulting and evaluation services for consumer off-the-shelf (COTS) products and for addressing existing problems that require software solutions. EAS also provides development guidelines for external developers who wish to have their applications hosted on TCU hardware.

Human/Resources Finance Team

  • Steve Taylor, Lead
  • Stephen Ratliff
  • Michael Selman
  • Huy Tran

Campus Solution Team

  • Michael Perales, Lead
  • Sandhya Prakash
  • Joel Smith
  • Shawn Spangler

Gapplications Team

  • Ben Crenshaw, Lead
  • Hyma Akilla
  • Jesse Borries
  • Mason Makarwich
  • Asa Tuten
  • Yolanda Winston

Business Analyst/Project Management Team

  • Kevin Devine
  • Leslie Zvitt
IT Infrastructure and Construction provide strategic, sustainable, innovative, and resilient infrastructure that supports the academic, research, and community goals of TCU.

Jason Miller
Associate Director of Infrastructure

Construction

The IT Construction team is responsible for representing Information Technology by overseeing the physical implementation of technology infrastructure in the university's construction process.

  • Patti Sellers
  • Glenda Boche

Infrastructure

The IT Infrastructure team is responsible for all aspects of the university’s technology infrastructure including voice, video, and data cabling and outside plant system and supporting infrastructure including MDFs/IDF communication rooms, and two data centers.

  • Arturo Barrios 
  • Ryan Norris

IT Network Services is responsible for designing, implementing, managing, and supporting TCU’s network infrastructure to ensure reliable and secure connectivity for users, systems, and applications.  

IT Network Services group is essential for maintaining TCU’s digital backbone that connects all systems.

Eric Wersal
Associate Director, Network Infrastructure

Network Infrastructure Management

  • Design, deployment, and maintenance of:

    • Local Area Networks (LAN)
    • Wide Area Networks (WAN)
    • Wireless networks (Wi-Fi)
    • Virtual Private Networks (VPN)
  • Managing routers, switches, firewalls, access points, load balancers, and other network hardware.

Network Security

  • Operational responsibility for firewalls and network access controls.
  • Enforcement of security policies and protocols set by IT Security Services group (e.g., encryption, segmentation, least privilege).

Connectivity & Access

  • Ensure consistent and high-speed connectivity across all locations (offices, data centers, remote sites).
  • Manage remote access tools and VPNs for remote workers.
  • Support connectivity to cloud services and external networks.

Monitoring & Troubleshooting

  • Continuously monitor network performance, uptime, and usage.
  • Respond to outages, latency issues, or bottlenecks.
  • Diagnose and resolving connectivity or configuration issues.

Network Services & Systems Integration

  • DNS (Domain Name System)
  • DHCP (Dynamic Host Configuration Protocol)
  • IP Address Management (IPAM)
  • Integration with other IT systems such as identity management, cloud services, and VoIP.

Cloud & Hybrid Networking

  • Manage networking aspects of cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Support hybrid environments where on-premise systems interact with cloud-based systems.

Planning & Upgrades

  • Plan for capacity, scalability, and future needs.
  • Upgrade outdated hardware, software, and protocols.
  • Implement new network technologies.

IT Network Engineers

  • Craig Baugh, Network Engineer III
  • Paul Bibbins, Network Engineer II
  • Mike Hall, Network Engineer III
  • Tom Wilson, Network Engineer IV

IT Operations is comprised of three groups that supports the University’s hardware, software, and printing needs.

Walter Wallace
Director of IT Operations

Hardware

We serve as the central resource for repairing and delivering the university’s computers, printers, and other technology hardware.

  • Joseph Lopez, Supervisor
  • Austin Alexander, Technician
  • James Clardy, Technician
  • Garrett Counts, Technician
  • Barish Madanoglu, Technician
  • Patrick Reimer, Technician
  • Reed Slate, Inventory Specialist

Printing Services

We provide the campus community with quality printing, copying and related products and services that meet or exceed our customer expectations in terms of excellent quality, efficient and courteous service, and at minimum costs.

  • Brandi Carroll, Manager
  • Howard Horne, Pre-Press Specialist
  • Timothy Ybarra, Offset Press Operator
  • Amber Hollingsworth, Customer Service Representative, FrogPrints

Purchasing

We guide technology standards & purchasing at TCU. On a daily basis, we issue purchase orders, monitor fulfillment, and ensure delivery accuracy. In cooperation with other IT departments, we periodically review & update technology standards in order to meet new campus requirements.

  • Terrie Harbour, Purchasing Specialist
  • Elsa Trammell, Purchasing Specialist 

The IT Security Services team protects TCU's data and the systems over which the data traverses, including systems hosted on premises and in the cloud.

Aaron Munoz
Chief Information Security Officer

Protecting the University Community

  • Safeguard students, faculty, and staff from phishing, malware, and identity theft.
  • Provide awareness training to foster a security-minded culture.
  • Run monitoring systems to detect suspicious activity across campus systems.

Defending Institutional Data

  • Ensure compliance with FERPA, HIPAA, GLBA, and GDPR for sensitive academic, health, and financial data.
  • Govern vendor contracts and third-party integrations with thorough security reviews.

Enabling Secure Teaching, Learning, and Research

  • Protect high-performance research systems with advanced endpoint and network defenses.
  • Provide secure access to cloud platforms, LMS systems, and collaboration tools.
  • Support faculty and researchers with secure storage and data-sharing options.

Maintaining Trustworthy Infrastructure

  • Operate firewalls, intrusion detection, and incident response processes to protect critical systems.
  • Oversee identity and access management (MFA, SSO, least privilege).
  • Ensure continuity through disaster recovery and backup testing.

Responding and Resiliency

  • Staff a Security Operations Center (SOC) to monitor, detect, and respond to cyber incidents.
  • Provide rapid breach notification and coordinate remediation with campus IT units.
  • Conduct regular technical testing, vulnerability scans, and assessments to improve cybersecurity.

Partnership & Collaboration

  • Serve as a trusted partner to academic departments, administrative units, and leadership.
  • Represent the university in higher-ed cybersecurity consortia (REN-ISAC, EDUCAUSE, etc.).
  • Build a shared responsibility model where cybersecurity supports the academic mission.
IT Support combines technical expertise with customer service to ensure the TCU community can work, teach, and learn with confidence.

Rob Allen
Associate Director of IT Support

Customer Support

The Customer Support team serves as the front line for technology services at TCU, providing essential assistance to students, faculty, and staff in resolving issues with campus technology. Guided by the Assistant Director of IT Customer Support, the team combines technical expertise with a strong commitment to customer care. 

Stephen Bates, Assistant Director

IT Frontline Support

  • Cathleen Dawson-Jackson, Senior Support Consultant (Frontline emphasis)
  • Henry Johnson, Frontline Coordinator
  • IT Help Desk Student Workers

IT Support Consultants

  • Kyle Austin, Support Consultant II
  • Larry Love, Support Consultant II
  • Truitt Odom, Support Consultant II
  • Valeska Schrader, Support Consultant II
  • Brandon Timmon, Support Consultant II

IT Support QA

  • Rebecca Glass, Senior Support Consultant
  • Kevin Lintz, Senior Support Consultant

Embedded Support

The Embedded Support team works closely with colleges and divisions to identify and interpret business needs, provide project and contract support, and coordinate with fellow IT teams to deliver effective technology solutions. By serving as a bridge between stakeholders and IT, the Embedded Support ensures that technology initiatives align with institutional goals and support the priorities of each unit.

Academic Support

  • Charles Dewar, Assistant Director
  • Daniel Green, Coordinator  (Fine Arts & Communication)
  • Jami Alford, Coordinator (AddRan/Education)
  • Kyle Stanger, Coordinator (Science & Engineering/Health Sciences)
  • Open, Coordinator (Fine Arts/Communications)

Medical School Support

  • Trey Ivy, Assistant Director

Student Affairs Support

  • Paul Lopez, Assistant Director
  • Jonathan McNair, Coordinator

Athletics

  • Matt Coffer, Assistant Director
  • Brian Martin, Coordinator

Facilities

  • Open, Assistant Director

IT Audio Visual (AV) Support & Projects

IT Audio Visual Support manages technology across classrooms, conference rooms, and collaboration spaces. The team provides responsive support, training, and project oversight to ensure reliable, effective solutions that advance institutional priorities.

  • Clif Overton, Manager
  • Steven Howk, AV Project Coordinator
  • Dwayne Adams, AV Support Technician
  • Daniel Faubion, AV Support Technician
  • Scott Gilbert, AV Support Technician
  • Douglas MacDonald, AV Support Technician

Knowledge Support

Knowledge Support makes technical information clear, accessible, and consistent through the division’s knowledgebase, website, policies, and communications—enhancing customer experience and supporting our mission.

Dr. Joanna Schmidt-Stark, IT Knowledge & Web Content Specialist

Media Support

Media Support designs and produces digital, print, and emerging media content—helping faculty, students, and staff communicate, teach, and learn more effectively. 

John Van Pelt, Graphic Media Design Coordinator

IT Systems serves the TCU community by focusing on security, uptime, effective and timely responses, effective labs, ROI on TCU resources, and academic computing support.

 Systems consists of the Lab team, Life-Safety team, Sysadmin team, Database team, and Research Computing team.

Craig Carlson
Director of Computer Systems

Ann Bailey, Assistant Director

Shelly Shuga, Assistant Director

IT Telecommunications & Cellular Services provide the foundation for clear, secure, and reliable communication that keeps TCU connected.

Travis Cook
Executive Director, Telecommunications and Cellular Services

Telecommunications

Telecommunications manages TCU’s voice and communication infrastructure, ensuring secure, reliable, and innovative services that keep the TCU connected. From desk phones to infrastructure, they enable seamless communication that supports teaching, research, safety, and collaboration across campus. Their work ensures that TCU’s conversations, whether local or global, are clear, dependable, and secure.

Campus Cellular Services

Campus Cellular Services oversees mobile connectivity across TCU, providing reliable cellular coverage that supports communication, safety, and daily campus life. By managing carrier partnerships, infrastructure, and service plans, they help keep the TCU community connected on the go. Their commitment to service excellence and sustainability ensures that mobile technology advances both the academic mission and operational efficiency of TCU.