Current Faculty & Staff

You can create a TCU username and password at: newuser.tcu.edu (if you have not created one yet) on or after your start date. You will need your TCU ID number that was given to you when you got hired. This will also create your corresponding email address.

Your username and email are related, but used for different purposes. See the example below.
Username: superfrog
Email Address: super.frog@tcu.edu

When logging into TCU websites, you will use your username (e.g., superfrog) and password. Notice that your email may have a period in the section before the @ symbol.
Your username will not have any punctuation. Accidentally trying to log into a website with your full email instead of your username will not work and may lock your account.

Passwords expire every 365 days, but we encourage you to change it before the last day to avoid being locked out. You will receive an email 14 days prior to it expiring to remind you to change it.

If you get locked out of your account, forget your password, or need to change your password, visit password.tcu.edu to reset it or unlock it.
*Note: if you have locked your account, wait 5 minutes for it to unlock before trying to change your password.

Please see the Network and Computer Usage Policy for detailed information and responsibilities of TCU account ownership.

Enroll in Okta, TCU’s multifactor authentication (MFA) system, to help protect your accounts. 

Be sure to enroll in both options: push notification and text message.

Learn more and get started on our Okta resource page.

All TCU employees are provided with a Microsoft-based email account, which includes a 50GB mailbox. 

Visit our email resource page to learn more.

When you arrive on campus, your personal phone and devices can use TCU’s wireless network, eduroam.

Visit our eduroam resource page for step-by-step instructions to connect each of your devices.

If your position requires you to use a computer, you may be assigned a shared computer or an individual one. Shared computers will allow you to log in to access the tools you need for your job (common for facilities, part-time, or adjunct professors, etc.).

If your position requires an individual computer, your supervisor will work with you and IT to request one. When requesting your computer, check with your department to ensure that you are listed as the owner of your computer and have been granted admin privileges.

TCU-owned primary computers are replaced every four years with the standard specifications. Your department will have to fund upgrades beyond the standard option. TCU will provide software and hardware support for all TCU-owned computers.

Our consultants have experience with all of the standard software that comes pre-installed on our campus computers and will be able to provide assistance with software that we have campus licenses for. Keep in mind that we do not have experience with every third-party application that you can download to your machine, and we may refer you to the vendor for assistance with additional software licensed by IT for campus use.

IT provides full support for all TCU-owned devices that need to connect to the network. You will use TCU Faculty Staff for wireless devices (ex: department-issued laptop) and the blue ethernet ports in your office for wired devices (ex: desktop computer).

If you have a TCU-owned laptop and are having trouble logging in, plug it into a blue ethernet port in your office and restart your device to resync with the TCU network.

If that doesn't work, reach out to us at the IT Help Desk.

Visit our Internet Access resource page to learn more.

If you are off campus you may need to access TCU tools or gain remote access to an on-campus computer through a VPN (Virtual Private Network) and Remote Desktop.

To learn more, visit our working remotely resource page.

If your position requires a phone, your supervisor will work with you and IT to request one. RingCentral is TCU's phone system.

With RingCentral, you can configure call answering preferences, have voicemails sent to your email, and use your smartphone, tablet, and computer to answer calls if you are away from your desk phone.

Once your phone has been delivered and assigned, learn more on our RingCentral resource page.

TCU provides faculty and staff with two different types of file storage options: 1) TCU network storage and 2) cloud-based storage. Read about each of them below so you can choose where to store your data and files.

TCU Network Storage

There are two different network storage options that you can use for different purposes, and you may hear them referred to as your “shares.” These are regularly backed up by TCU’s servers. Learn more about Network Shares.

• HomeFile shares are designed for individual use and are private to your account to store TCU business data. You may hear this referred to as your M: Drive or personal share.
• CommonFile shares are designed to share data within departments or specific groups of people. Every department has a shared CommonFile drive to be able to share data and is named accordingly. Since this can be seen by others, it is important to be careful what you put in this share. Discuss how CommonFiles are used with your supervisor.

Cloud-based Storage

TCU also has two cloud-based storage solutions through Box and Microsoft OneDrive. Discuss with your supervisor if there is a preferred option in your department.

• Using Box, files can be securely stored and accessed easily from any device online and is similar to Dropbox. Share large files securely with anyone—even if they are not TCU employees or students. Visit our Box resource page to learn more.
• OneDrive is similar to Box in features, but it also integrates more directly with other Microsoft products and Teams, so some departments prefer using this option. 

There are two types of printing devices on campus in a department: HP and Xerox.

• HP: To print to an HP, put in an IT ticket with the printer’s queue name from the label on the printer. (Ex: \\tcuprintsrv01\IT_HP4200_LIB1130) Visit our HP resource page to learn more.
  • Paper and toner for HP devices are purchased and funded by the department and should be ordered as office supplies.
• Xerox: To print to a Xerox, have your supervisor put in an IT ticket with budget codes to be added to the PaperCut system. Visit our Xerox resource page to learn more.
  
  • Paper (8.5x11 white) and toner for Xerox devices are covered under contract and your supervisor can submit an IT ticket with your department’s budget codes.

Discuss with your supervisor what kind of printer access you will need and who to report physical printing problems (e.g., printer jam) to if they occur.

If you need additional equipment for your position, discuss your needs with your supervisor, and work with them to submit a purchasing ticket with your department’s budget codes.

IT’s Purchasing department guides technology standards and purchasing while considering security for the TCU community. If you are still in the researching phase for your equipment, reach out to the IT Help Desk to be connected to the Purchasing department for current recommendations and standards.  They may also have resources and discounts through their vendors.