Create a ticket online 24 hours a day, 7 days a week by using our self-service tool. Get information about the status of your incidents and a short description of each service that we provide.
Check out the services that we provide and get detailed information on how to configure and use a large portion of our systems. Get how-to instructions along with basic tutorials.
Submit an issue online and chat with one of our consultants to get answers to your technology questions. Our friendly staff members are waiting to help you.
With our recent move to Exchange 2013, we are excited to let you know that your experience on the web interface will be much improved (especially for Mac users). This new interface works on most recent web browsers and it will no longer present you with a light version if you are not using Internet Explorer. Here are a few quick tips on how to use the new version of OWA:
The IT Support HelpDesk will be closing at 11am on Friday, February 27th (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
Password Self Service: https://password.tcu.edu
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Delayed Opening
February 23, 2015
The IT Support HelpDesk will open at 12pm on Tuesday, February 24th (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
Password Self Service: https://password.tcu.edu
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Closed Due to Weather
The IT Support HelpDesk will be closed on Monday, February 23rd (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
Welcome back from the holiday break. We hope that you are rested and ready to start off the new year. Don’t forget to reach out to the IT Support HelpDesk if you have a technical issue. Just remember that we are extremely busy for the first few weeks of school so it is always good to plan ahead and prepare for issues to take a little longer than normal to resolve.
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Saturday Power Outage
January 5, 2015
On Saturday, January 10th, there will be a planned power outage that will affect several buildings on the East side of campus. The primary IT data center will be affected by this outage which means that many of our technology services will NOT be available to the campus community. Please, take a look at this page to get more details about the specific services that are affected by the outage.
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Limited Holiday Hours
December 22, 2014
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break. See the business hours page for details about our availability. Enjoy the break and have a Happy Holiday!!
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Extended Support For Finals
December 14, 2014
We have extended our hours during finals week to ensure that you have help at a critical time in the semester. We will be open until Midnight starting Sunday and will continue with those hours until Thursday night. See our business hours page.
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Support for Yosemite
November 12, 2014
While the update from Mavericks (10.9) to Yosemite isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines. Read more..
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Modified Fall Break Hours
October 13, 2014
We have a modified schedule during Fall Break. Please, see our business hours page for more information about when we are available.
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New Self-Service Tool
September 1, 2014
We have recently launched a new self-service tool which has a completely new look and feel. It has dozens of new features that give you the ability to do things like add attachments and work with hundreds of knowledgebase articles. Take a few minutes to watch our basic video tutorial to learn more about this recent change.
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Move-in Extended Hours
August 16, 2014
We have extended our regular hours during move-in week to make sure that you have help when you are trying to get your devices connected to the network. Please, see our business hours page for more information about our availability.
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Closed on Independence Day
July 3, 2014
We will be closed along with the rest of campus on Friday, July 4th for Independence Day. We will re-open on Saturday and will resume our regular summer hours. Please, see our business hours page for more information about when we are available.
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Summer Open Hours
June 3, 2014
We have a shortened schedule during the summer months, but we are still available on the weekends to help assist the TCU community. Please, see our business hours page for more information about when we are available. Don’t forget that we have temporarily moved out of the Library and into Carter Tech.
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Campus Wide Outage
May 29, 2014
We are currently experiencing a campus wide outage that is affecting TCU internal resources like phones, email, shares, and printers. Our network team is investigating the issue and hopes to have a solution soon. The IT Support Helpdesk is current unable to take calls until this issue is resolved.
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Closed for Memorial Day
May 23, 2014
We will be closed along with the rest of campus on Monday, May 26th for Memorial Day. We will re-open on Tuesday and will resume our regular summer hours. Please, see our business hours page for more information about when we are available.
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Shortened Summer Hours
May 17, 2014
We have a shortened schedule during the summer months, but we are still available on the weekends to help assist the TCU community. Please, see our business hours page for more information about when we are available.
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Extended Hours – Finals
May 4, 2014
We are increasing our open hours to ensure that the TCU community can reach us during finals week. Please, see our business hours page for more information about when we are available. Good luck on your tests!!
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Personal Device Access
April 22, 2014
On April 16th, 2014 we launched the TCU Personal network to the campus community. This will allow TCU employees to add their personal devices to the wireless network. Please, see the IT Blog for more information about this exciting change. https://it.tcu.edu/blog
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Closed for Good Friday
April 10, 2014
The IT Support HelpDesk will be closed along with the rest of campus on Friday, April 18th. We will also be open for a shorter period of time on the Saturday before Easter Sunday. See our business hours by clicking on “Open Hours” under the Quick Links section of this page.
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Spring Break – Open Hours
March 7, 2014
Keep in mind that our open hours will be shorter during the week of Spring Break. Check out our business hours site by visiting http://it.tcu.edu/support/business-hours/. Enjoy your time off!!!
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Mavericks Launch
February 10, 2014
Mavericks has been approved for launch to TCU owned machines and will be rolled out over the course of the next month. Check out the recent communication about the release of this new operating system by visiting the IT Blog or the IT News pages.
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Please Be Patient
January 14, 2014
Welcome back from the holiday break. We hope that you are rested and ready to start off the new year. Don’t forget to reach out to the IT Support HelpDesk if you have a technical issue. Just remember that we are extremely busy for the first few weeks of school so it is always good to plan ahead and prepare for issues to take a little longer than normal to resolve.
ALERTS
Limited Holiday Hours
December 13, 2013
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break. Please, check the link under the Quicklinks section for a listing of our Open Hours. Happy Holidays!!
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Extended Hours for Finals
December 10, 2013
We have extended our hours during finals week to ensure that you have help at a critical time in the semester. We will be open until Midnight starting Monday and will continue with those hours until Thursday night.
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Delayed Opening – Monday
December 9, 2013
Due to inclement weather we will not be opening the IT Support Helpdesk until 10:30am on Monday morning. Please, be patient since the finals schedule changes will limit our staffing options for students who visit our walk-up location in the Library.
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Limited Hours Today
December 8, 2013
We will only be open from 12pm-5pm today due to weather conditions. Please, keep in mind that we will have limited staff onsite to provide assistance so be patient if you are on hold.
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Closed Due To Weather
December 6, 2013
The IT Support HelpDesk will be closed on Friday and Saturday (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon.
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Wireless Change
November 22, 2013
Many of you may have noticed that we recently changed the name of the Setup-StuWireless network to Get Connected. This is part of a process to modify several wireless names on the campus network so they better align with their primary function. The functionality of the network will remain the same and will serve as the conduit that students use to register their devices.
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New Mac OS Released
October 25, 2013
Apple has recently released its newest operating system named Mavericks (OS X 10.9). We do not recommend that users upgrade to the new system until the University has had time to test the system with our technology resources.
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Getting Help!
August 10, 2013
During move in weekend we have extended our call center hours and opened up a remote walk-up location in the Carter Technology center. Reach out to us if you need technical help. Don’t forget that you can submit a self-service request in myTCU.
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Planned myTCU Outage
July 18, 2013
On Friday, July 19 at 5p.m., we will take myTCU down to do a system upgrade. We should have everything back up by noon on Saturday, July 20. This upgrade is focused on security and backend features so you will not experience any significant changes when you log back in.
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Password Self-Service
July 8, 2013
Enhancements to our password self-service site have been completed. Please take a few moments to re-enroll in the system. To re-enroll now, visit password.tcu.edu. Click the button next to “I want to enroll now in password self-service” and complete the online form.
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Homefile Upgrade
June 12, 2013
This weekend we will be doing an upgrade to the server that houses the Homefile shares. These are commonly referred to as your personal share or your M drive.
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Planned Power Outage
March 5, 2013
On Saturday, March 2nd and Sunday March, 3rd there is a planned power outage scheduled for multiple buildings across campus. Please, refer the the email sent out by Physical Plant for more information on the exact timing.
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Wicket Transition
January 2, 2013
On January 2nd, we will be decommissioning the old print server called Wicket and moving people over to our replacement system named PrintSrv01. This change will only affect Windows users that are printing to the Wicket server.
Account lockouts occur when the authentication server receives too many attempts with an incorrect password. This can happen if a password is entered incorrectly too many times or if a device is attempting to authenticate with an old password. For example, after changing your password, you should change any saved passwords on your mobile devices, otherwise, your laptop, tablet or smartphone will continue trying to connect to wireless or e-mail and lockout your account.
After obtaining your TCU ID number, go to newuser.tcu.edu to create your account. You will select your user name and e-mail address during this process.
