Create a ticket online 24 hours a day, 7 days a week by using our self-service tool. Get information about the status of your incidents and a short description of each service that we provide.
Check out the services that we provide and get detailed information on how to configure and use a large portion of our systems. Get how-to instructions along with basic tutorials.
Submit an issue online and chat with one of our consultants to get answers to your technology questions. Our friendly staff members are waiting to help you.
Adobe has changed their licensing model from Serial number licensing (having a serial number on a TCU-owned computer) to either a Named User License (NUL) or a Shared Device License (SDL). To address this change, the current Adobe serial license needs to be removed from all TCU computers before expiration in early 2020 and replaced with either a Named license or a Shared license.
Named User licenses will be used on all TCU-owned Faculty/Staff Windows and Macintosh computers.
Current Faculty/Staff will be assigned NULs.
NULs can be assigned to student workers but that must be requested.
Shared Devices licenses will be used on all lab and classroom computers along with locations that have computers that are shared by multiple people. Current Students will be assigned SDLs.
Note: Named License users can login to Adobe on both NUL and SDL machines while users with a Shared Device License can only login to Adobe on machines with a SDL version of Adobe.
In most cases you have already been upgraded but others may have to take action to login or install the updated software. Once we remove the serial license from your TCU-owned computer, you will be prompted to login to the Adobe Creative Cloud app to install and manage the Adobe products on your computer. Read below for more information about the different licenses.
We are in the middle of transitioning to a new multi-factor authentication system called Okta MFA. If you see an email from us about how to enroll in the new system, please take action as it could affect your ability to access some of our protected services.
ALERTS
Beginning for Semester
August 26, 2019
We have been hard at work helping all the students move in on campus and want to continue to remind you that we are here to help!! You can always call or chat with us and don’t forget about the ability to use our self-service tool in myTCU. The first few days of school will be extremely busy so please be patient as you may have to wait a little longer than usual in order for us to get to you.
ALERTS
DR Testing 2019
June 11, 2019
We are doing a full scale IT Disaster Recovery test on Sunday, June 9th through Monday, June 11th. All major systems will remain up during the test but you will experience issues with minor systems across campus.
ALERTS
Wireless Network Issues
January 14, 2019
We have been experiencing various wireless authentication issues on the eudroam and FSPWA2 networks. Our network team has been working on the issue and we hope to have a solution soon.
Please, plan your activities accordingly and be aware that the wired network is still up and running as a workaround. We encourage you to use the teacher station in your classroom for instruction (instead of your laptop) since they will be hard wired into the network.
ALERTS
Campus Outage
January 10, 2019
Following the power outage last night we have had reports of multiple systems being down (including myTCU). The IT Support HelpDesk phone system is down so make sure to report issues using our self-service website until we are back online.
ALERTS
Big Wireless Changes
August 4, 2018
The TCU Personal and StuWireless networks have been replaced by eduroam this summer. If you need to connect a personal device to the wireless network, then follow the instructions listed at it.tcu.edu/eduroam
The eduroam (education roaming) network is a secure, world-wide roaming wireless service that many campuses have deployed to their networks. Once you’re connected to eduroam, you can enjoy WiFi access at TCU, and otherparticipating educational institutions.
ALERTS
Disaster Recovery Testing
June 10, 2018
We are doing a full scale IT Disaster Recovery test on Sunday, June 10th through Monday, June 11th (ending at 5pm). All major systems should remain up during the test but you will experience issues with several minor systems across campus.
ALERTS
HelpDesk Phone System Issues
February 19, 2018
We are experiencing problems with the HelpDesk Phone system today (Feb. 19th). Calls are still going through but the regular announcement process is not functioning correctly. If you have trouble getting to the HelpDesk over the phone today, please use our Self-Service ticket to submit a ticket. Link to Self-Service
ALERTS
myTCU Upgrade
October 13, 2017
On Friday, October 13th at 5p.m., we will take myTCU down to do a system upgrade.
We should have everything back up by noon on Sunday, October 15th at noon. This upgrade is focused providing a completely new face to the campus portal.
ALERTS
Move-in Assistance
August 13, 2017
We have extended our regular hours during move-in week to make sure that you have help when you are trying to get your devices connected to the network. Please, see our business hours page for more information about our availability.
Connecting to the Network
Check out our quick help guide for Wireless Registration and/or Wired if you are a student and need help on boarding a device on the network.
ALERTS
Summer Limited Hours
June 12, 2017
Keep in mind that our open hours will be shorter during the summer months.
Check out our business hours page to get more information about when we will be open. Enjoy your time off!!!
Give us a call, chat with us, or visit the FrogPad to get support during the summer timeframe.
ALERTS
Spring Break Limited Hours
March 12, 2017
Keep in mind that our open hours will be shorter during the week of Spring Break (March 11th – March 19th).
Check out our business hours page to get more information about when we will be open. Enjoy your time off!!!
ALERTS
Launch of macOS Sierra
February 15, 2017
Faculty/Staff, macOS Sierra has been approved for launch to TCU owned machines and will be rolled out over the course of the next month.
Check out the recent communication about the release of this new operating system by visiting the IT Blog or the IT News pages or using the following post: https://it.tcu.edu/macos-sierra-now-available/
ALERTS
Limited Holiday Hours
November 23, 2016
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours after fall semester finals. See the business hours page for details about our availability. Enjoy the break and Happy Holidays!!
Keep in mind that we are closed along with the rest of campus between Christmas Day and January 3rd. If you have password issues, please visit password.tcu.edu.
ALERTS
Closed for Holiday Weekend
September 2, 2016
Keep in mind that the IT Support HelpDesk will be closed at 5pm on Friday, September 2nd and will not re-open until Tuesday, September 6th in observance of the Labor Day holiday and the first football game of the season.
See our business hours page for details about availability. Enjoy the break and have a fantastic weekend! GO Frogs!
ALERTS
Move-in Extended Hours
August 13, 2016
We have extended our regular hours during move-in week to make sure that you have help when you are trying to get your devices connected to the network. Please, see our business hours page for more information about our availability. Don’t forget that we are now located in the Library if you want to visit us in person (east entrance behind the stairs).
ALERTS
Closed for Holiday Weekend
June 30, 2016
Keep in mind that the IT Support HelpDesk will be closed at 2pm on Friday, July 1st and will not re-open until Tuesday, July 5th in observance of the Independence Day holiday.
See our business hours page for details about availability. Enjoy the break and have a fantastic 4th of July!
ALERTS
Disaster Recovery Testing
June 8, 2016
We are doing a full scale IT Disaster Recovery test on Sunday, June 12th through Monday, June 13th. All major systems will remain up during the test but you will experience issues with minor systems across campus.
Please, review the information on our technology blog for more details about this event.
ALERTS
Limited Summer Hours
May 30, 2016
During the summer months our hours of availability are limited since there are fewer students and faculty/staff on campus.
Please, see our business hours page for more information about when we are available. Enjoy the long summer break!
ALERTS
Login Changes to O365
May 8, 2016
We just completed the authentication service change on stumail.tcu.edu and office.tcu.edu. This means that the login screen will look slightly different.
Don’t forget that you will need to use your username to login to the system instead of your email address.
ALERTS
Limited Spring Break Hours
March 5, 2016
Keep in mind that our open hours will be shorter during the week of Spring Break (March 5th – March 13th). Check out our business hours page to get more information about when we will be open. Enjoy your time off!!!
Don’t forget that you can always submit a self-service request if we are not open and you need assistance.
ALERTS
Get Office For Free
February 4, 2016
We are excited to announce that you can now download Microsoft Office to your personal computer and mobile devices for FREE. Keep in mind that support for personal devices is limited since the University does not own or manage that equipment.
We have been hard at work helping all the students move in on campus and want to continue to remind you that we are here to help!! You can always call or chat with us and don’t forget about the ability to use our self-service tool in myTCU. The first few days of school will be extremely busy so please be patient as you may have to wait a little longer than usual in order for us to get to you.
ALERTS
Limited Open Hours
December 21, 2015
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break. See the business hours page for details about our availability. Enjoy the break and have a Happy Holiday!!
ALERTS
Extended Hours for Finals
December 11, 2015
We have extended our hours during finals week to ensure that you have help at a critical time in the semester. We will be open until Midnight starting Sunday and will continue with those hours until Thursday night.
See our business hours page for more information about when you can reach out to us. Good luck on your tests!!
ALERTS
Customer Service Week
September 24, 2015
Customer Service Week is quickly approaching. And we’d like you to know that the entire TCU customer support team is focused on one goal — Serving our customers. This week is a time to reward front-line performance, raise company-wide awareness of the importance of customer service, thank other departments for their support, and remind customers of your organization’s commitment to customer satisfaction. Thank you for letting us serve the TCU community.
ALERTS
Beginning of the Semester
August 24, 2015
We have been hard at work helping all the students move in on campus and want to continue to remind you that we are here to help!! You can always call or chat with us and don’t forget about the ability to use our self-service tool in myTCU. The first few days of school will be extremely busy so please be patient as you may have to wait a little longer than usual in order for us to get to you.
ALERTS
Student Transition to O365
June 15, 2015
We are right in the middle of our O365 transition which means that you need to be checking your TCU email on a regular basis so you are aware of when you are being moved over to the new system. We will send multiple reminders about your transition approximately 7 days before you move.
Once you are moved just visit stumail.tcu.edu to login into the new system.
ALERTS
Summer Availability
May 22, 2015
During the summer months our hours of availability are limited since there are fewer students and faculty/staff on campus.
Please, see our business hours page for more information about when we are available. Enjoy the long summer break!
ALERTS
Extended Hours During Finals
May 4, 2015
We are increasing our open hours to ensure that the TCU community can reach us during finals week.
Please, see our business hours page for more information about when we are available. Good luck on your tests!!
ALERTS
Easter Weekend Closure
March 31, 2015
Keep in mind that we will be closed with the rest of campus on Good Friday and will remain closed until Monday morning (April 3rd – April 5th). Check out our business hours page to get more information about when we will be open. Enjoy your time off!!!
ALERTS
Spring Break Limited Hours
March 9, 2015
Keep in mind that our open hours will be shorter during the week of Spring Break (March 7th – March 15th). Check out our business hours page to get more information about when we will be open. Enjoy your time off!!!
ALERTS
Closing Early
March 4, 2015
The IT Support HelpDesk will be closing at 5pm on Wednesday, March 4th (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
ALERTS
Early Closure
February 27, 2015
The IT Support HelpDesk will be closing at 11am on Friday, February 27th (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
Password Self Service: https://password.tcu.edu
ALERTS
Delayed Opening
February 23, 2015
The IT Support HelpDesk will open at 12pm on Tuesday, February 24th (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
Password Self Service: https://password.tcu.edu
ALERTS
Closed Due to Weather
The IT Support HelpDesk will be closed on Monday, February 23rd (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can still submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon (those requests will be processed when the campus re-opens).
Welcome back from the holiday break. We hope that you are rested and ready to start off the new year. Don’t forget to reach out to the IT Support HelpDesk if you have a technical issue. Just remember that we are extremely busy for the first few weeks of school so it is always good to plan ahead and prepare for issues to take a little longer than normal to resolve.
ALERTS
Saturday Power Outage
January 5, 2015
On Saturday, January 10th, there will be a planned power outage that will affect several buildings on the East side of campus. The primary IT data center will be affected by this outage which means that many of our technology services will NOT be available to the campus community. Please, take a look at this page to get more details about the specific services that are affected by the outage.
ALERTS
Limited Holiday Hours
December 22, 2014
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break. See the business hours page for details about our availability. Enjoy the break and have a Happy Holiday!!
ALERTS
Extended Support For Finals
December 14, 2014
We have extended our hours during finals week to ensure that you have help at a critical time in the semester. We will be open until Midnight starting Sunday and will continue with those hours until Thursday night. See our business hours page.
ALERTS
Support for Yosemite
November 12, 2014
While the update from Mavericks (10.9) to Yosemite isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines. Read more..
ALERTS
Modified Fall Break Hours
October 13, 2014
We have a modified schedule during Fall Break. Please, see our business hours page for more information about when we are available.
ALERTS
New Self-Service Tool
September 1, 2014
We have recently launched a new self-service tool which has a completely new look and feel. It has dozens of new features that give you the ability to do things like add attachments and work with hundreds of knowledgebase articles. Take a few minutes to watch our basic video tutorial to learn more about this recent change.
ALERTS
Move-in Extended Hours
August 16, 2014
We have extended our regular hours during move-in week to make sure that you have help when you are trying to get your devices connected to the network. Please, see our business hours page for more information about our availability.
ALERTS
Closed on Independence Day
July 3, 2014
We will be closed along with the rest of campus on Friday, July 4th for Independence Day. We will re-open on Saturday and will resume our regular summer hours. Please, see our business hours page for more information about when we are available.
ALERTS
Summer Open Hours
June 3, 2014
We have a shortened schedule during the summer months, but we are still available on the weekends to help assist the TCU community. Please, see our business hours page for more information about when we are available. Don’t forget that we have temporarily moved out of the Library and into Carter Tech.
ALERTS
Campus Wide Outage
May 29, 2014
We are currently experiencing a campus wide outage that is affecting TCU internal resources like phones, email, shares, and printers. Our network team is investigating the issue and hopes to have a solution soon. The IT Support Helpdesk is current unable to take calls until this issue is resolved.
ALERTS
Closed for Memorial Day
May 23, 2014
We will be closed along with the rest of campus on Monday, May 26th for Memorial Day. We will re-open on Tuesday and will resume our regular summer hours. Please, see our business hours page for more information about when we are available.
ALERTS
Shortened Summer Hours
May 17, 2014
We have a shortened schedule during the summer months, but we are still available on the weekends to help assist the TCU community. Please, see our business hours page for more information about when we are available.
ALERTS
Extended Hours – Finals
May 4, 2014
We are increasing our open hours to ensure that the TCU community can reach us during finals week. Please, see our business hours page for more information about when we are available. Good luck on your tests!!
ALERTS
Personal Device Access
April 22, 2014
On April 16th, 2014 we launched the TCU Personal network to the campus community. This will allow TCU employees to add their personal devices to the wireless network. Please, see the IT Blog for more information about this exciting change. https://it.tcu.edu/blog
ALERTS
Closed for Good Friday
April 10, 2014
The IT Support HelpDesk will be closed along with the rest of campus on Friday, April 18th. We will also be open for a shorter period of time on the Saturday before Easter Sunday. See our business hours by clicking on “Open Hours” under the Quick Links section of this page.
ALERTS
Spring Break – Open Hours
March 7, 2014
Keep in mind that our open hours will be shorter during the week of Spring Break. Check out our business hours site by visiting http://it.tcu.edu/support/business-hours/. Enjoy your time off!!!
ALERTS
Mavericks Launch
February 10, 2014
Mavericks has been approved for launch to TCU owned machines and will be rolled out over the course of the next month. Check out the recent communication about the release of this new operating system by visiting the IT Blog or the IT News pages.
ALERTS
Please Be Patient
January 14, 2014
Welcome back from the holiday break. We hope that you are rested and ready to start off the new year. Don’t forget to reach out to the IT Support HelpDesk if you have a technical issue. Just remember that we are extremely busy for the first few weeks of school so it is always good to plan ahead and prepare for issues to take a little longer than normal to resolve.
ALERTS
Limited Holiday Hours
December 13, 2013
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break. Please, check the link under the Quicklinks section for a listing of our Open Hours. Happy Holidays!!
ALERTS
Extended Hours for Finals
December 10, 2013
We have extended our hours during finals week to ensure that you have help at a critical time in the semester. We will be open until Midnight starting Monday and will continue with those hours until Thursday night.
ALERTS
Delayed Opening – Monday
December 9, 2013
Due to inclement weather we will not be opening the IT Support Helpdesk until 10:30am on Monday morning. Please, be patient since the finals schedule changes will limit our staffing options for students who visit our walk-up location in the Library.
ALERTS
Limited Hours Today
December 8, 2013
We will only be open from 12pm-5pm today due to weather conditions. Please, keep in mind that we will have limited staff onsite to provide assistance so be patient if you are on hold.
ALERTS
Closed Due To Weather
December 6, 2013
The IT Support HelpDesk will be closed on Friday and Saturday (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon.
ALERTS
Wireless Change
November 22, 2013
Many of you may have noticed that we recently changed the name of the Setup-StuWireless network to Get Connected. This is part of a process to modify several wireless names on the campus network so they better align with their primary function. The functionality of the network will remain the same and will serve as the conduit that students use to register their devices.
ALERTS
New Mac OS Released
October 25, 2013
Apple has recently released its newest operating system named Mavericks (OS X 10.9). We do not recommend that users upgrade to the new system until the University has had time to test the system with our technology resources.
ALERTS
Getting Help!
August 10, 2013
During move in weekend we have extended our call center hours and opened up a remote walk-up location in the Carter Technology center. Reach out to us if you need technical help. Don’t forget that you can submit a self-service request in myTCU.
ALERTS
Planned myTCU Outage
July 18, 2013
On Friday, July 19 at 5p.m., we will take myTCU down to do a system upgrade. We should have everything back up by noon on Saturday, July 20. This upgrade is focused on security and backend features so you will not experience any significant changes when you log back in.
ALERTS
Password Self-Service
July 8, 2013
Enhancements to our password self-service site have been completed. Please take a few moments to re-enroll in the system. To re-enroll now, visit password.tcu.edu. Click the button next to “I want to enroll now in password self-service” and complete the online form.
ALERTS
Homefile Upgrade
June 12, 2013
This weekend we will be doing an upgrade to the server that houses the Homefile shares. These are commonly referred to as your personal share or your M drive.
ALERTS
Planned Power Outage
March 5, 2013
On Saturday, March 2nd and Sunday March, 3rd there is a planned power outage scheduled for multiple buildings across campus. Please, refer the the email sent out by Physical Plant for more information on the exact timing.
ALERTS
Wicket Transition
January 2, 2013
On January 2nd, we will be decommissioning the old print server called Wicket and moving people over to our replacement system named PrintSrv01. This change will only affect Windows users that are printing to the Wicket server.
TCU employees can use VPN and Remote Desktop to connect from a remote computer to a computer located at TCU. VPN and RDP setup documentation is available for various operating systems including Android, iOS (iPad and iPhone), Macintosh, and Windows.
For access to files only, Box is a cloud-based storage solution available for Faculty and Staff. See https://it.tcu.edu/box for details. Alternatively, files can be downloaded and uploaded from the Homefile (M: drive) share using FTP.
