• Self Help

    Create a ticket online 24 hours a day, 7 days a week by using our self-service tool. Get information about the status of your incidents and a short description of each service that we provide.

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  • Knowledgebase

    Check out the services that we provide and get detailed information on how to configure and use a large portion of our systems. Get how-to instructions along with basic tutorials.

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  • Support Chat

    Submit an issue online and chat with one of our consultants to get answers to your technology questions. Our friendly staff members are waiting to help you.

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New Look for Outlook Web Access

  • January 4, 2015

With our recent move to Exchange 2013, we are excited to let you know that your experience on the web interface will be much improved (especially for Mac users). This new interface works on most recent web browsers and it will no longer present you with a light version if you are not using Internet Explorer. Here are a few quick tips on how to use the new version of OWA:

If you have questions about this transition or run into problems, you can always contact the IT Support HelpDesk for assistance.

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Frequently Asked Questions

  • How do I change my password?

    Use the TCU Password Self-Service Center at password.tcu.edu to change passwords, unlock accounts and reset forgotten or expired passwords.

  • What causes my account to get locked out?

    Account lockouts occur when the authentication server receives too many attempts with an incorrect password.  This can happen if a password is entered incorrectly too many times or if a device is attempting to authenticate with an old password.  For example, after changing your password, you should change any saved passwords on your mobile devices, otherwise, your laptop, tablet or smartphone will continue trying to connect to wireless or e-mail and lockout your account.

  • How do I create an account?

    After obtaining your TCU ID number, go to newuser.tcu.edu to create your account.  You will select your user name and e-mail address during this process.

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