• Self Help

    Create a ticket online 24 hours a day, 7 days a week by using our self-service tool. Get information about the status of your incidents and a short description of each service that we provide.

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  • Knowledgebase

    Check out the services that we provide and get detailed information on how to configure and use a large portion of our systems. Get how-to instructions along with basic tutorials.

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  • Support Chat

    Submit an issue online and chat with one of our consultants to get answers to your technology questions. Our friendly staff members are waiting to help you.

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Our Consultants are Winners

  • December 11, 2015

We are excited to announce that on December 3rd, Cathleen Dawson-Jackson (one of our esteemed team members at the HelpDesk) was selected as the Desktop Support Technician of the Year by the DFW HDI local chapter.  This organization recognizes individuals for the work that they do in this industry and we are proud to have TCU represented in this manner.  Please, make sure to congratulate Cathleen on her win and wish her good luck at the regional competition in January.


Award Information:  The Desktop Support Technician of the Year Award was introduced in 2011 and each year, HDI works jointly with it’s local chapters to identify and recognize the industry’s top employees. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.





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