We have completed the enhancements to our password self-service site and are now ready for you to re-enroll in the system. This process will only take a few minutes to complete and will reduce your need to contact the IT Support HelpDesk if you forget your TCU password. Keep in mind that if you created answers to your security questions after February 7th, 2013, then this change will not affect you.
How do I re-enroll?
Now that our enhancements are in place, all you need to do is select and answer a new set of security questions. Please use the following instructions to complete the enrollment process:
Keep in mind that our open hours will be shorter during the week of Spring Break. Check out our business hours site by visiting http://it.tcu.edu/support/business-hours/. Enjoy your time off!!!
ALERTS
Mavericks Launch
February 10, 2014
Mavericks has been approved for launch to TCU owned machines and will be rolled out over the course of the next month. Check out the recent communication about the release of this new operating system by visiting the IT Blog or the IT News pages.
ALERTS
Please Be Patient
January 14, 2014
Welcome back from the holiday break. We hope that you are rested and ready to return to campus. Don’t forget to reach out to the HelpDesk if you have a technical issue but remember that we are extremely busy for the first few weeks of school.
ALERTS
Limited Holiday Hours
December 13, 2013
Keep in mind that the IT Support HelpDesk will be open for a modified set of hours during the holiday break. Please, check the link under the Quicklinks section for a listing of our Open Hours. Happy Holidays!!
ALERTS
Extended Hours for Finals
December 10, 2013
We have extended our hours during finals week to ensure that you have help at a critical time in the semester. We will be open until Midnight starting Monday and will continue with those hours until Thursday night.
ALERTS
Delayed Opening – Monday
December 9, 2013
Due to inclement weather we will not be opening the IT Support Helpdesk until 10:30am on Monday morning. Please, be patient since the finals schedule changes will limit our staffing options for students who visit our walk-up location in the Library.
ALERTS
Limited Hours Today
December 8, 2013
We will only be open from 12pm-5pm today due to weather conditions. Please, keep in mind that we will have limited staff onsite to provide assistance so be patient if you are on hold.
ALERTS
Closed Due To Weather
December 6, 2013
The IT Support HelpDesk will be closed on Friday and Saturday (along with the rest of campus) due to inclement weather conditions. Don’t forget that you can submit a ticket online by visiting myTCU and clicking on the HelpDesk ticket icon.
ALERTS
Wireless Change
November 22, 2013
Many of you may have noticed that we recently changed the name of the Setup-StuWireless network to Get Connected. This is part of a process to modify several wireless names on the campus network so they better align with their primary function. The functionality of the network will remain the same and will serve as the conduit that students use to register their devices.
ALERTS
New Mac OS Released
October 25, 2013
Apple has recently released its newest operating system named Mavericks (OS X 10.9). We do not recommend that users upgrade to the new system until the University has had time to test the system with our technology resources.
ALERTS
Getting Help!
August 10, 2013
During move in weekend we have extended our call center hours and opened up a remote walk-up location in the Carter Technology center. Reach out to us if you need technical help. Don’t forget that you can submit a self-service request in myTCU.
ALERTS
Planned myTCU Outage
July 18, 2013
On Friday, July 19 at 5p.m., we will take myTCU down to do a system upgrade. We should have everything back up by noon on Saturday, July 20. This upgrade is focused on security and backend features so you will not experience any significant changes when you log back in.
ALERTS
Password Self-Service
July 8, 2013
Enhancements to our password self-service site have been completed. Please take a few moments to re-enroll in the system. To re-enroll now, visit password.tcu.edu. Click the button next to “I want to enroll now in password self-service” and complete the online form.
ALERTS
Homefile Upgrade
June 12, 2013
This weekend we will be doing an upgrade to the server that houses the Homefile shares. These are commonly referred to as your personal share or your M drive.
ALERTS
Planned Power Outage
March 5, 2013
On Saturday, March 2nd and Sunday March, 3rd there is a planned power outage scheduled for multiple buildings across campus. Please, refer the the email sent out by Physical Plant for more information on the exact timing.
ALERTS
Wicket Transition
January 2, 2013
On January 2nd, we will be decommissioning the old print server called Wicket and moving people over to our replacement system named PrintSrv01. This change will only affect Windows users that are printing to the Wicket server.
The TCU Password Self-Service Center, password.tcu.edu, is available for faculty to change passwords, unlock accounts and reset forgotten or expired passwords.
Account lockouts occur when the authentication server receives too many attempts with an incorrect password. This can happen if a password is entered incorrectly too many times or if a device is attempting to authenticate with an old password. For example, a laptop or smartphone trying to connect to wireless or a smartphone trying to access e-mail.
After obtaining your TCU ID number, go to newuser.tcu.edu to create your account. You will select your user name and e-mail address during this process.
