IT Support @ TCU
Phone, Chat, and Self-Service Ticket
Our call center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools. This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties. If we are not able to resolve your issue at this level, then we will escalate it to the appropriate team for resolution.
Visit the FrogPad in Person
Our walk-up location is on the first floor of the Mary Couts Burnett Library where you can get one-on-one sessions with our front-line student consultants. They can help with a wide range of issues and will escalate any problems they can’t resolve.
During some parts of the year, we are open for an extended period of time which gives students and employees the opportunity to visit our location outside of the regular business day. Drop by or make an appointment below.
Location: First floor of Mary Couts Burnett Library, on the east side of the building next to Rees-Jones Hall.
