Keep Learning

REMOTE TECHNOLOGY SUPPORT

As we work to keep learning during this evolving COVID-19 situation, here are key tips and resources to help you make the shift to learning online. Prepare to transition to a new learning environment and focus on three key areas:

Prioritize your health
Stay engaged with your courses
Familiarize yourself with key tools

IT Support HelpDesk

Call Us – (817) 257-HELP (4357)
Chat With Us
Submit a Self-Service Ticket
Our Open Hours

Your 24 hour support for TCU Online is available on this site and is provided by D2L.

TECHNOLOGY TOOLS

ZOOM – Zoom is an online video and audio conferencing and instant messaging platform.

BOX – TCU’s Box application is a cloud-based storage and collaboration service.

MS OFFICE – All of our employees and students can download Microsoft Office for use at home.

TCU EMAIL – Email remains the primary source of communication especially during remote learning.

FIND YOUR ONLINE CLASS

“Note – Please contact TCU Online 24/7 Support for assistance with this tool.”

Connect to TCU Online

Faculty will send regular communications with instructions for your class through email, TCU Online, social media, and/or other mediums. If you are unsure how to connect to your class, please contact us for assistance.

GET ACCESS TO LAB SOFTWARE

As you work through your courses online you may find the need to access some of the powerful tools that TCU provides to its students. TCU provides all current employees and students with access to these tools so they can install and use them on their personal devices.

Makes sure to take a look at the list of software below to get an idea of what we have online

Click on the button below to get instructions on how to install the VPN connection and use our K2 Lab Access solution to remote into a lab computer.

Please note that local users or classroom users will have priority access.

Note: Keep in mind that we are always changing the available software on the K2 system. Please, click the image for the software applications above to see out more recent list of applications.

VIRTUAL SUPPORT SERVICES

Resources to help students in the transition to a virtual experience including updates from Academic Advising, Career Center, Counseling Center, Campus Life – Dean’s Office and many more departments that are here to support, encourage academic success, reduce social isolation and create connections.

Student Affairs is suggesting resources for TCU undergraduate and graduate students to help in the transition to a virtual experience. The goal is to provide support, reduce social isolation and encourage connections while most on-campus opportunities are suspended due to COVID-19 precautions.