Important WFH Videos

Archive for the ‘COVID-19’ Category

Important WFH Videos

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We have recorded a series of videos that will help you in your journey to successfully working from home. Most of these are recordings of the webinars that we did as everyone was transitioning to an off-campus environment.

Zoom Training

Guide to Working Remotely

Box.com Training

Using the VPN and Remote Desktop

Lab Software Access

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As you work through your courses online you may find the need to access some of the powerful tools that TCU provides to its students. TCU provides all current employees and students with access to these tools so they can install and use them on their personal devices. Learn how to access these tools on the Keep Learning website.

Zombombing Website

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The coronavirus pandemic has forced a mass amount of people to work and learn from home. One of the tools that is making this possible is the video conferencing software Zoom. Unfortunately, nefarious individuals have found new ways to hinder the Zoom experience.

ZoomBombing is the name given to gate-crashing Zoom meetings and broadcasting explicit content and disturbing imagery through the tool’s screensharing feature.

Visit our Zoombombing help website to learn more.

Email Quota Increased

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We realize that using you email will be an important part of the your success over the next few weeks. As such, we have increased default email quotas for faculty/staff by 60% in order to ensure that you can communicate at this critical time.

Keep Learning Website

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We just launched our new Keep Learning website to help students prepare for online learning. Visit keeplearning.tcu.edu to learn more.

Prepare to transition to a new learning environment by focusing on three key areas. Prioritize your health, and care for your physical and mental well-being. Stay engaged with your courses and Familiarize yourself with key tools such as TCU Online and Zoom

Box.com Quota Enhancement

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As part of our plan to help faculty and staff with the transition to remote work, we have changed the default starting quota for new users to 150GB (up from 100GB). We have also taken the opportunity to increase the custom quotas that we had in place for people that had asked for extra space by 50%. This should reduce your need to ask for extra space during this trying time.

Password Expiration Extension

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In order to ease the burden on moving to remote/online work we have extended the password expiration window for all of our users.

  • Passwords for faculty/staff/students will not expire for at least 90 days from today.
  • If your password was 120 days old you get another 90 days.  If you just changed your password, it won’t expire for 210 days.  This means that everyone got a 90 day extension on their password expiration date.
  • This is temporary and we will revisit this change at the end of semester.

Getting Access to a Computer

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Take Your Desktop/Laptop Home – You are welcome to take your desktop/laptop computer home during this time if needed. Check out our instructional video about how to pack up a desktop computer and put it back together again.

Personal Devices – Keep in mind that your personal computers and mobile devices can access a number of TCU resources that will allow you to continue work from both on and off campus. Make sure to review the keep working site to learn more about your options.

Loaner Devices –This week we will work with Faculty to help get a limited number of loaner devices out (this is not available for staff at the time). Once your Instructional Continuity Facilitators (ICFs) are online, we will provide them with information on how to tap into this resource if needed.

Zoom Pro Site License

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We understand that giving you tools to help with video and audio conferencing will be key to your success in the next few weeks.  As such, the Information Technology division has purchased a site license for Zoom Pro through August of 2020.  This will now give faculty, staff and students the opportunity to take advantage of the advanced functionality in a Zoom Pro license.  You can now have larger meetings without time limits as well as a ton of additional options.

We have heard overwhelmingly positive feedback about this change and hope that you will take some time to learn more about the tool and consider using it as you work to deliver content online. Visit https://it.tcu.edu/zoom to learn more.

Live Webinars – Prepare to Work Remotley

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In order to ensure that you have the opportunity to learn more about some of the tools that will help you in delivering content online, we are providing multiple live webinars next week.

Take advantage of our live webinars by signing up using the links below:

Don’t forget that the Koehler Center has built a TCU Online: Ramping Up Rapidly webpage to assist faculty members in increasing their use of TCU Online resources as well.

Keep Working Campaign

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As many of you gear up to work in different environments, we put together a site that helps provide guidance on how to prepare to work remotely.  It is important that you take the time to review the best practices and technology checklist on this site since being prepared is the best way to bring about success when working remotely.

Visit https://keepworking.tcu.edu to learn more about this campaign.

Internet Relief

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In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, he specifically asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge. So far, over 200 companies and associations have signed the Chairman’s pledge to Keep American Connected.

Here are what several carriers are doing to help keep and/or get people connected during this event.


COVID-19 – IT Repsonse

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The Information Technology division has put together several pieces of information to help faculty/staff as they work through the COVID-19 situation.  These resources range from newly available technology to information about live webinars and support.  Please, review the information below and share with your organizations. 

1. Keep Working Campaign

As many of you gear up to work in different environments, we have a site that helps provide guidance on how to prepare to work remotely.  Visit https://keepworking.tcu.edu to learn more about this campaign.

2. Zoom Pro Site License

We understand that giving you tools to help with video and audio conferencing will be key to your success in the next few weeks.  As such, the Information Technology division has purchased a site license for Zoom Pro through August of 2020.  Visit https://it.tcu.edu/zoom to learn more.

3. This Week We Are Doing Live Online Training

We are providing multiple live webinars next week for zoom, working remotely and box.com.  Click on the links below to sign-up now.

4. Getting Access to a Computer

Take Your Desktop/Laptop Home – You are welcome to take your desktop/laptop computer home during this time if needed.  Check out our instructional video about how to pack up a desktop computer and put it back together again.

Personal Devices – Keep in mind that your personal computers and mobile devices can access a number of TCU resources that allow you to continue work from both on and off campus.  Make sure to review the keep working site to learn more about your options.   

5. Getting Technical Help

The IT Support HelpDesk and Instructional Support teams will be available this week to assist with your technical needs.  Keep in mind that we will try to do work remotely as we are experiencing a high volume of calls at this time.

6. TCU Online: Ramping Up Rapidly

Don’t forget that the Koehler Center has built a TCU Online: Ramping Up Rapidly webpage to assist faculty members in increasing their use of TCU Online resources. Check out their events page to learn more about training opportunities. 

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