How do I change my password?

Use the TCU Password Self-Service Center at to change passwords, unlock accounts and reset forgotten or expired passwords.

What should I do if my account is locked out?

Accounts will automatically unlock after 5 minutes.  You can either wait 5 minutes before trying to login again or use the TCU Password Self-Service Center to unlock accounts at  If you have recently changed your password and are being locked out, check other devices, like your smartphone or iPad, for saved passwords in email settings that need to be updated to the most current password.

Does changing my TCU password affect my ability to access email from my mobile device?

Yes, you will need to update the password that is saved in your mobile device email settings after your TCU password has been changed.

What should I do if I forget the answers to my security questions?

If there is a problem with your security questions you may reset your password by answering a different set of questions.  Start by opening the page, select I forgot my password, input your TCU account username, and select Reset my password using personal information.

What should I do if I forget my password?

Use the TCU Password Self-Service Center at to reset forgotten passwords.

How long will I keep my TCU account following termination or retirement?

Your TCU account remains active while you are employed with TCU.  Your account is disabled when Human Resources changes your employment status.  Retirees may keep e-mail accounts active after leaving TCU, but will no longer have network or portal access.

Is anyone else allowed to access my account?

In accordance with university policy, you should not allow anyone else to access your account.

What causes my account to get locked out?

Account lockouts occur when the authentication server receives too many attempts with an incorrect password.  This can happen if a password is entered incorrectly too many times or if a device is attempting to authenticate with an old password.  For example, after changing your password, you should change any saved passwords on your mobile devices, otherwise, your laptop, tablet or smartphone will continue trying to connect to wireless or e-mail and lockout your account.

What if I need to change my name?


In accordance with university policy, a change of name for an employee (faculty, staff, temporary or student employee) requires that you go to Human Resources or the Registrars Office and provide a copy of your new social security card reflecting the desired name.

Students and Student Workers:

  • Students who need to change their name should visit the Registrar’s office with the appropriate documentation.
  • Student workers must also provide a copy of their new social security card reflecting the desired name to Human Resources as well.

Once the change of name has been completed, please contact the IT Support HelpDesk to request a change in your username and/or email address (if needed).  Keep in mind that most people just ask to update their email address since a change to your username will mean that you will be starting all over again in terms of access to computers, shares, and printers.

How do I create an account?

After obtaining your TCU ID number, go to to create your account.  You will select your user name and e-mail address during this process.

What type of computer account will I have while at TCU?

Every faculty and staff member is provided with an account to access the TCU email system, the campus network, file and print services and the TCU portal,