How to Get Help – Phone, Walk-up and Self-Service Options
- Call Us – (817) 257-5855
- Our Open Hours
- Visit the IT Support HelpDesk located on the first floor of Mary Couts Burnett Library
Technology Checklist for Students
- Bring your Windows or Macintosh desktop or laptop computer to campus.
- Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
- Install an office software suite. Students can download free versions of Office after they registered for class. See details at office.tcu.edu (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
- Install an Anti-virus software on your Windows or Macintosh machine. Some recommended free versions include: MacFree at Sophos.com or the free version of Microsoft Security Essentials. Also, a free version of Sophos is available for all students and can be downloaded from my.tcu.edu.
- Bring network cables for your computer, game consoles and smart TVs. Games consoles and smart TVs cannot be connected wirelessly. We recommend you setup your computer with a wired connection, as well as a wireless connection.
- Enable automatic OS updates.
- Bring a printer and a printer cable. No wireless printers are allowed on the eduroam network. Printing is available in labs for a small fee.
- Support is provided for devices with current operating systems. Limited support is provided for Unix/Linux and older operating systems.
- NO Routers are allowed on the student network. (example: Airport time capsule)
- Read the Network and Computer Usage Policy
Supported Services for TCU Students
- Accounts for email and file storage
- Wireless and wired Internet access from residence halls
- Support for Internet connections in residence halls
- Support for wireless Internet access across campus
- Student smart phone setup for TCU e-mail
- Documentation for student computing services is provided. (Use the links on the right menu bar.)
- Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
- SOS: Technical Help for Hire is a listing (see below) of those who offer repair and tutorial services for a fee. Please note: The HelpDesk does not provide hardware repair services for student-owned computers.
SOS: Technical Help for Hire
Note: These individuals are doing work outside of the University and are providing support for things that TCU’s regular support does not cover. They are working as a freelance contractor when handling issues with your personal equipment and have no affiliation with TCU at the time of service. All work should take place outside of normal business hours and you should ensure that your expectations for service are identified up front as you would with any general contractor.
$100 for initial evaluation and estimate for repair. If repair is approved, the $100 will then be applied to the cost of the repair.
|To register/apply to be a SOS Consultant, please send email to Michael Glass.|