How to Get Help?
- Call Us – (817) 257-4357
- Chat with Us – Click the chat button at the bottom of the page
- Submit a Self Service Ticket – https://it.tcu.edu/support/self-service/
- Visit Us – The IT Support HelpDesk located on the first floor of Mary Couts Burnett Library
Technology Checklist for Students
- Bring your Windows or Macintosh desktop or laptop computer to campus.
- Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
- Install an office software suite. Students can download free versions of Office after they registered for class. See details at office.tcu.edu (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
- Install an Anti-virus software on your Windows or Macintosh machine. Some recommended free versions include: MacFree at Sophos.com or the free version of Microsoft Security Essentials. Also, a free version of Sophos is available for all students and can be downloaded from my.tcu.edu.
- Bring network cables for your computer, game consoles and smart TVs. Games consoles and smart TVs cannot be connected wirelessly. We recommend you setup your computer with a wired connection, as well as a wireless connection.
- Enable automatic OS updates.
- Bring a printer and a printer cable. No wireless printers are allowed on the eduroam network. Printing is available in labs for a small fee.
- Support is provided for devices with current operating systems. Limited support is provided for Unix/Linux and older operating systems.
- NO Routers are allowed on the student network. (example: Airport time capsule)
- Read the Network and Computer Usage Policy
Supported Services for TCU Students
- Accounts for email and file storage
- Wireless and wired Internet access from residence halls
- Support for Internet connections in residence halls
- Support for wireless Internet access across campus
- Student smart phone setup for TCU e-mail
- Documentation for student computing services is provided. (Use the links on the right menu bar.)
- Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
Getting on the Wireless Network
- Secure Wireless – eduroam
- Connecting your laptop and mobile devices (iOS and Android) is extremely easy. Just connect to the eduroam wireless network and use your TCU email address as your username along with your regular TCU password. If you need instructions on how to connect visit it.tcu.edu/eduroam.
- Unsecured Wireless – TCU Registered
- This network is designed to allow your non-WPA2 Enterprise devices to connect to the wireless network. These are items like the Amazon Echo, Google Home, Roku, Fire Stick and a series of other tools. If you need instructions on how to connect visit https://it.tcu.edu/tcu-registered.
Getting on the Wired Network
Game consoles, streaming media players, and smart TVs all need to go on the WIRED network (unless they have WPA2-Enterprise wireless compatibility which is required for eduroam access).
All you have to do is find a blue Ethernet jack in your room and use an Ethernet cable to connect the device. Visit the IT Support HelpDesk in the Library to pick up FREE purple Ethernet cables for your equipment.
Warning: Don’t forget that wireless routers are NOT allowed on the TCU network and broadcasting a wireless signal that interferes with our network can create Internet performance issues for you and those in your surrounding area.
Cable TV Connections
In order to connect to the TCU Cable TV system just connect your TV to the coax jack in the room, set the TV to cable instead of antenna, and have the system scan for channels. Visit the IT Support HelpDesk in the Library to pick up FREE coax cables for your equipment. Check out the channel lineup if you would like to know what is available.