How to Get Help – Phone, Walk-up and Self-Service Options
Submit a Ticket – Click Here
Chat With Us – http://chat.it.tcu.edu
Give Us a Call – (817) 257-HELP (4357)
Visit In Person – TCU Library (East Entrance)
Other Important Support Information:
Technology Checklist for Students
- Bring your Windows or Macintosh desktop or laptop computer to campus.
- Bring other devices such as tablets, smartphones, game consoles. Up to 6 devices can be connected to the student network.
- Install an office software suite. Students can download free versions of Office after they registered for class. See details at office.tcu.edu (Campus labs have Microsoft Office for Windows and Macintosh, along with specialized software needed for certain majors.)
- Install an Anti-virus software on your Windows or Macintosh machine and Enable automatic OS updates.
- Bring network cables for your computer, game consoles and smart TVs. Games consoles and smart TVs cannot be connected wirelessly. We recommend you setup your computer with a wired connection, as well as a wireless connection.
- Bring a printer and a printer cable. No wireless printers are allowed on the eduroam or TCU Registered networks. Printing is available in labs for a small fee.
- Bring a flash drive or external hard drive if you plan to use a lab machine since you will need to ensure that you don’t leave any data behind. We also recommend that you become familiar with Box and OneDrive so you can store your data in the cloud and avoid losing files when a lab machine is re-imaged or wiped at the end of the semester.
- Support is provided for devices with current operating systems so keep your systems up to date.
- Limited support is provided for Unix/Linux and older operating systems.
- NO Routers are allowed on the student network. (example: Airport time capsule)
- Read the Network and Computer Usage Policy
Supported Services for TCU Students
- Accounts for email and file storage
- Wireless and wired Internet access from residence halls
- Support for Internet connections in residence halls
- Support for wireless Internet access across campus
- Student smart phone setup for TCU e-mail
- Documentation for student computing services is provided. (Use the links on the right menu bar.)
- Labs with Windows and Macintosh computers are located throughout campus. Departmental labs have specialized software needed for various majors. For example, CAD software is installed in the Engineering labs.
Accessing the Internet – Wireless/Wired
As a student your can access the network via three different methods.
- eduroam – Phones/Tablets and Computers (Mac or Windows)
- Login with your TCU email address and password.
- Requires a WPA2 Enterprise compliant device.
- TCU Registered – Echos, Homepods, Smart Lights, Streaming Devices and other non WPA2 Enterprise Devices.
- This is an unsecured network that requires devices to be registered.
- TCU Wired – For Game Consoles, TVs, Streaming Devices and other equipment that needs a fast connection and has an Ethernet port.
- Only available in residence halls. One port per student in the room.
Students will receive $30 worth of free prints (NOT copies) each semester that can be used for lab printing. This equates to 300 free black/white prints (10 cents per page) each semester. We will wipe all balances at the beginning of each Fall, Spring, and Summer semester and apply the new $30 free printing balance.
- Your free print balance does NOT carry over to the next semester.
- This free printing balance is part of the services that you receive and you cannot request to have the balance moved over to your TCU financial account.
- If you are charged for a print job that jammed or was low on toner, you can ask that those pages be credited to your printing balance by coming by the IT Support HelpDesk with the print outs and the details of what occurred.
- Keep in mind that the free prints only go towards the printers that you use in the labs and do NOT cover copies.
Note: Learn about MobilePrint so you can use your printing balance to print from a personal device.
What if I decide to bring a personal local printer to campus?
Students may bring printers to their residence halls. Please, note that printers must be connected with a cable instead of a wireless connection. The eduroam network does NOT support wireless printing and routers are not allowed in resident halls. You can also print from a lab machine or use MobilePrint to send a print job from a personal device to a TCU Pharos printer.
Cable TV & Streaming Services
SpectrumU provides the cable tv and streaming service to the TCU community with local channels and most major cable networks. You will be able to watch entertainment, music, and news through your TV or many different streaming devices.
NOTE: CableTV is NO Longer available to students in their individuals rooms. Your hall lobbies and most group spaces should have access to this system.