Power Outage Affecting IT Services

Archive for January, 2015

Power Outage Affecting IT Services

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On Saturday, January 10th, there will be a planned power outage that will affect several buildings on the East side of campus. The primary IT data center will be affected by this outage which means that many of our technology services will NOT be available to the campus community.  Please, review the information below to get more details about the specific services that are affected by this outage.

How will this affect me?

The power outage will start at 5 a.m. on Saturday, January 10th, and will end that afternoon at 3 p.m.  A large portion of our technology services will be completely unavailable until power is restored.  Since some systems take an extended period of time to bring online, we do not expect everything to be back in service until noon on Sunday, January 11th.

Here are some of the major services that will be down during the power outage:

  • CableTV
  • Email – Students will be down but employees will still be able to access email.
  • File Shares – Homefile and Commonfile
  • Lab Printing – Student printing in labs will be down.
  • New Account Creation
  • Network Access – Only in buildings without power.
  • Password Self Service
  • Phones – Only on the East side of campus.
  • Sign Sign-On (SSO) – Orgsync and IT Self-Service
  • VPN – This means no remote access from off campus.
  • Windows.tcu.edu

The items listed above contain most of the major systems that are affected by this power outage.  If you are interested in a detailed list of the service impact to the campus, please refer to this document.

Upgrade to Exchange 2013 for Students

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Students, in an effort to resolve the loading or message not downloading issues that have been reported when using email on a mobile device, we have decided to accelerate our plans on a project to move everyone over to Exchange 2013.  We are making every effort to move all student mailboxes over before the beginning of the semester.

How will this affect me?
You will not have to do anything when we transition your mailbox over to the new system.  You will still be able to connect the same way that you have in the past and should not see any major changes except on the web interface.  All of your email, contacts, calendar items, and tasks will be available in Exchange 2013.
We will be moving people over in several batches so your account may be transitioned over before other students, but you will still be able to communicate with them during this process.

New Look for Outlook Web Access (OWA)
We are excited to let you know that your experience on the web interface will be much improved (especially for Mac users).  Once you are moved over to Exchange 2013, you will see the new design when you login to your email from a web browser.  Here are a few quick tips on how to use the new version of OWA:

If you have questions about this transition or run into problems, you can always contact the IT Support HelpDesk for assistance (after the holiday break).