Cable TV Service Outage

Archive for June, 2016

Cable TV Service Outage

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Faculty/Staff/Students, in order to prepare for some changes warranted by our Cable TV provider, we are going to have the system down over the course of the next two days.  This means that all Cable TV channels will be unavailable as of this morning and service will be restored by Thursday, June 30th.  If the work goes as planned, we hope to see this system back online faster than expected but please prepare for the timeline listed above.

What do I need to do?

Once we complete the work and the system is back online, you will need to have your TV auto scan the channels to pick up any changes to the new line-up.  This can generally be done from your TV settings menu using your remote.  The channel line-up is largely unchanged and you can review the new list using the following website.

https://www.tcutechnicalservices.com/tvchannellineup.php

(copy and paste this link into your browser)

Note:  HBO is moving to a new location so check the list above for more information about what channel to use.

cabletv

IT Disaster Recovery Testing

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Faculty/Staff/Students,

Over the course of the past year we have done extensive work to prepare the campus for a true technology disaster.  We have worked hard to put a new secondary data center in place along with modifications to our network and server infrastructure.  We are now ready to start testing these systems and plan to do a full-scale disaster recovery test starting on Sunday, June 12th.

What does this mean for me?

With all of the recent changes we don’t expect this test to impact the campus greatly.  All of TCU’s primary systems have backup servers running in our secondary data center which will take over when we do this test.  Our goal is to ensure that our redundant systems do their job in the case that TCU is faced with a true emergency.

Major systems like email, printing, file shares, Internet access, myTCU/Peoplesoft, ID card access, and TCU websites are expected to make a seamless transition or have minimal downtime.

We DO expect the following systems to be unavailable from Sunday, June 12th until noon on Monday, June 13th so please plan your use of these systems accordingly.

  • Phone System:
    • Non IP Office Phones – East of University Dr.
    • Emergency Phones – East of University Dr.
    • TCU Voicemail – All of Campus
  • Other Systems:
    • CableTV System – All TV Channels
    • High Performance Computing Cluster
    • Several select Academic and Administrative systems that DO NOT have redundancy in both data centers.
    • AT&T Guest Wifi in the Stadium
    • Onboarding of New Devices on the Student Wireless Network

If you have any questions or problems, please reach out to the IT Support HelpDesk for assistance.

DR Testing 2