TCU Voicemail is Changing

Archive for January, 2017

TCU Voicemail is Changing

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Faculty/Staff, last week we announced that the campus is moving to a new voicemail system and now it is time to start taking action to prepare for the transition.  Please, review the information below to find out what you need to be doing.

How does this affect me?

The new system is ready to go and we will switch over on Friday, February 3rd at 5pm.  This will give you one week to setup your new mailbox and save any important messages before the old system goes away.  Please, review the two items below on how to prepare:

  1. Setup Your New Voicemail Mailbox Now – Moving to a new system will mean that you have to setup a voicemail passcode and greeting.  We have created a temporary number so you can call in early and begin this process.  Keep in mind that not completing this step before the transition date will mean that people won’t be able to leave you a voice message.  See the attached instructions on what to do.
  1. Save Your Old Messages – Unfortunately, your current voicemail messages will NOT be moved over to the new system.  We recommend that you review the messages in the current system to verify that you don’t need to keep anything.  Messages that you need to keep can be recorded via speakerphone to a small handheld recorder (or even your mobile device).

If you have any questions/problems, please reach out to IT Technical Services for assistance using the information below.

Attachment – Setup Your New Mailbox Early

voicemail transition image

Incoming Email Changes for Faculty/Staff

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Faculty/Staff, on Monday, January 23rd, we will be making some changes to your TCU email that will affect how web links show up in your messages.  We are adding a new product called Proofpoint, to help protect against specific threats distributed via email, including phishing messages and targeted attacks. This change requires no action on your part, but we recommend that you review the information below for details on how to prepare.

What does Proofpoint do?

In order to block malicious links, the product essentially rewrites all URLs contained in emails that are coming from non-TCU addresses.  The new URL begins with “” and can be seen by hovering over the link, as in the example below.


Proofpoint reviews the links and works to protect your computer by blocking malicious pages.  If the link is safe and you click on it, you will see no difference. If it is malicious and you click on it, you will see a notification in your browser that looks like the image below.


How does this affect me?

We have been testing this product with several departments for the past few months so we don’t expect you to see any problems.  Again, this added protection does not require any action on your part.  The only notable difference will be that web links from non-TCU emails will look slightly different.

If you have questions about this tool, please reach out to the IT Support HelpDesk for assistance.