myTCU Maintenance on Friday

Archive for November, 2015

myTCU Maintenance on Friday

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Faculty/Staff and Students,

On Friday, December 4th at noon, we will take myTCU down to do a system upgrade and we should have everything back up by noon on Saturday, December 5th.  This upgrade is focused on security and backend features so you will not experience any significant changes when you log back in.

Keep in mind that myTCU manages multiple systems across campus so you will NOT have access to the following items during the upgrade:

  • myTCU Portal:
    • Student Center
    • Employee Center
    • Faculty/Advising Center
  • This will also include the following services that are not part of the sections listed above:
    • New TCU Guest Account Creation
    • Network Device Registration for Students
    • Financial Reporting
    • Qualtrics Survey Creation/Management
    • Computer Asset Information
    • FrogBucks Access
    • LearningStudio (eCollege) – To login to eCollege during the outage go to www.tcuglobal.edu and use your TCU ID number as the login ID and your birthday (mmdd) as your password.

Please, plan your activities accordingly so you are not affected by this maintenance window.  If you have any questions, you can contact the IT Support HelpDesk for assistance.

Used Computer Sale – December 2nd-4th

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Faculty/Staff,

Information Technology will be selling gently used computers at reduced purchase prices. We have very few Mac desktops, a limited number of PC laptops, and PC desktops available for purchase.  The purchase price for the base model PC desktop computer includes a flat panel monitor, keyboard, mouse, and new installation of the computer’s operating system.

Computer Sale Details:

  • Where:  Sid Richardson, Room 111
  • When:  December 2nd – 4th, 1 p.m. to 5 p.m.
  • Price:  See below
  • No limit on PC desktop purchases.
  • Mac and laptop purchases are limited to one per customer.
  • All equipment is first-come first-served.

Payment Information:

Payment can be made by check in Sid Richardson 111.  Cash and card payments can be made at Financial Services in Sadler Hall, but make sure to come by Sid Richardson 111 first to ensure equipment availability.

***Please, note that purchased computers are for personal use, sold in as-is condition, and are not supported by IT.  Purchased computers may NOT be used on the TCU network or purchased with departmental funds.***

Mac OS X El Capitan

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Faculty/Staff,  Apple recently released its newest operating system named Mac OS X El Capitan for their laptop and desktop computers. While the update to El Capitan (10.11) isn’t expected to be dramatic, IT still needs to test key applications and University systems before installing it on campus machines.

While Mac OS X El Capitan is free, we have a process in place that will keep you from being able to perform the upgrade on your TCU machine until we have completed the testing phase.  This is a standard process and one that applies to all releases of new operating systems (including Windows machines).

Some common software applications have already reported issues with El Capitan and it is customary for vendors to take 60 to 90 days to fully support the release of a new operating system.

Once the new operating system has been tested for compatibility with University technology, then we will send out a message about how to upgrade your Mac.  As long as we don’t find any problems, we expect this upgrade to be available by the Spring semester.  If you have any questions, please contact the IT Support HelpDesk at (817) 257-6855.