Voicemail to Email

Archive for February, 2018

Voicemail to Email

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We are excited to announce that you can now choose to have your TCU voicemail recordings forwarded to your email account.  Recordings will be sent to your Inbox as an audio file attachment to the email message.  If you would like to take advantage of this new feature, please see the instructions below. 

How do I request this feature?

Submit a self-service ticket or contact the IT Support HelpDesk with the following information:

  • Your Name
  • Your Extension
  • Your Email Address – Voicemail can also be forwarded to a group distribution list by providing the email address for the list instead.  
  • Deletion Preferences – Note whether you want the messages to be deleted from your voicemail or to stay after the message is forwarded to email.

If you have any questions, you can contact the IT Support HelpDesk for assistance.

New VPN Solution

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We are reaching out directly to those of you that have been connecting to our old VPN solution to remote into your computer at TCU.  At some point in the last month, we have seen you connect to this resource and wanted to encourage you to start thinking about moving your devices over to our new F5 VPN toolset.  The old VPN will be turned off at the end of the month so you only have a few weeks to transition over. 

How do I install the new VPN?

We have created instructions on how to install the VPN on your device.  Keep in mind that the VPN tool only needs to be installed on a device that you are using off campus in order to securely connect to TCU resources (i.e. Remote Desktop). 

How does this affect me?

We recommend that you take time to test out the new VPN connection tool now before we retire the old system at the end of the month to ensure that your devices work to connect to TCU resources from off campus. If you use the old VPN and have upgraded your iPhone/iPad to iOS 10 or your Macintosh computer to macOS High Sierra, then you must use the new VPN tool as Apple has removed the old PPTP VPN protocol. 

We are excited about this change and hope that you enjoy using the new tool.  If you have any questions/problems with VPN, please reach out to the IT Support HelpDesk for assistance.