2017 Disaster Recovery Test Date

Archive for February, 2017

2017 Disaster Recovery Test Date

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Faculty/Staff, over the course of the past two years we have done extensive work to prepare the campus for a true technology disaster.  Last year we did a disaster recovery test in June and are now ready to run a similar trial this summer.  The 2017 Disaster Recovery Test will start on Sunday, June 11th and end at 5pm on Monday, June 12th.  Please, make note of these dates on your calendar so you can plan accordingly.

What does this mean for me?

With all of the recent changes we don’t expect this test to impact the campus greatly.  All of TCU’s primary systems have backup servers running in our secondary data center which will take over when we do this test.  Our goal is to ensure that our redundant systems do their job in the case that TCU is faced with a true emergency.

Major systems like email, printing, file shares, Internet access, myTCU/Peoplesoft, ID card access, and TCU websites are expected to make a seamless transition or have minimal downtime.  If a system does NOT have redundancy in both of our data centers, then you could see a loss of service during the test window.  We will provide more details about specific systems that fall into this category as we move closer to the test date.

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macOS Sierra Is Now Available

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Faculty and Staff, the Information Technology division announces the launch of Apple’s newest operating system, macOS Sierra, to the TCU campus. The new version is available to all Macintosh computers on campus and has been approved by the Mac OS X Committee.  Please, see the information below for upgrade instructions.

Why should I upgrade now?

We encourage you to upgrade at your earliest convenience so you have the opportunity to plan accordingly. Otherwise, the upgrade will be mandatory at the end of the semester and will be pushed out to machines that have not completed the upgrade.

Upgrading also presents you with a series of enhancements that will help to improve your overall experience.  Check out the latest features on the following website (copy and paste the link into your browser): http://www.apple.com/macos/sierra

How do I start the Sierra upgrade?

The process is very simple.  We have attached a document to this message that includes step-by-step instructions on how to complete the process on your own.  Please, review the following reminders before opening the attachment.

Here are a few important reminders:

  1. This upgrade will take approximately two hours to complete so plan accordingly.
  2. We recommend that laptops be connected to power and a wired network connection before starting the upgrade.
  3. Your machine must already be running Mac OS 10.7.5 or later to be eligible for the upgrade and must meet the minimum requirements.
  4. Be prepared to upgrade any specialized third party software that you installed on your machine in case the version that you are running is not compatible with Sierra.
  5. If you use the VPN, you will need to download the F5 VPN client since Sierra will not work with our old VPN solution. Our new tool is easy to use and installation instructions are available in the knowledgebase.

The IT Support HelpDesk will be more than happy to answer questions about this change, but the process is easy enough that you should be able to complete the upgrade on your own.

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New VPN Solution at TCU

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Faculty/Staff, since the new version of iOS and macOS Sierra (which will be released to campus later this week) no longer support our current VPN tool, we have been testing a new solution that we are ready to release to campus.

If you connect to TCU resources from off campus using the VPN, then it will be important for you to transition to this new solution. We expect to turn off the old VPN system at the end of this semester so you have time to decide when you are ready to move over.

How do I install the new VPN?

We have created instructions on how to install the VPN on your device.  Keep in mind that the VPN tool only needs to be installed on a device that you are using off campus in order to securely connect to TCU resources (i.e. Remote Desktop).

How does this affect me?

We recommend that you take time to test out the new VPN connection tool now before we retire the old system at the end of the semester to ensure that your devices work to connect to TCU resources from off campus. If you use the VPN and have upgraded your iPhone/iPad to iOS 10 or your Macintosh computer to macOS Sierra (coming later this week), then you must use the new VPN tool.

We are excited about this change and hope that you enjoy using the new tool.  If you have any questions/problems with VPN, please reach out to the IT Support HelpDesk for assistance.

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