Guest Wireless Account Changes

Archive for November, 2018

Guest Wireless Account Changes

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For the past few months, we have been working to transition our guest wireless accounts (also called AGOT accounts) away from the TCU Guest network and over to the eduroam network.  Please, see the details below about how to connect TCU Guest accounts to the eduroam network in the future. 

How does this affect me?

All current faculty and staff have the ability to create 1-3 day credentials for up to 7 guests per week to connect to the Internet. You can create these credentials in myTCU by choosing the Technology tile and then selecting Create Guest Wireless Account on the left. 

You will continue to have this capability, but we would like for you to begin instructing your guests to use the eduroam Wi-Fi network with these credentials instead of the TCU Guest network. TCU Guest will remain in the air for the time being, but will eventually be removed in the future.

Why are we doing this?

In order to make onboarding guest devices easier, we are moving to a new system that simplifies the connection process. Here are the connection instructions for eduroam so you can include those with the information that you pass along to your guest users. If you have any questions, please reach out to the IT Support HelpDesk for assistance

Announcing TCU Registered

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We have heard overwhelmingly positive feedback about the move from the old StuWireless network to eduroam at the beginning of the fall semester and are excited that it streamlined your onboarding experience. 

As part of a multiphased plan to enhance the student wireless experience, we are launching a new network today called TCU Registered.  This network is designed to allow your non-WPA2 Enterprise devices to connect to the wireless network.  These are items like the Amazon Echo, Apple HomePod, Google Home, and a series of other tools. 

If you are interested in connecting these devices to the new TCU Registered network or are thinking about buying one of these devices during the holidays then make sure to review the information below.

How does this affect me?

Until now you were only able to connect your Mac, Windows, iOS, or Android devices to the wireless network via eduroam.  With the launch of TCU Registered, you will now be able to connect your other equipment to the Internet as well. 

Note: The TCU Registered network is less secure than the eduroam network and you should NOT attempt to move your current devices on eduroam over to this new location. Additionally, devices that are registered on this network that do not comply with policy will be removed without notice. 

How do I register a device on TCU Registered?

Unlike the eduroam network, TCU Registered requires you to register the mac address of the device in myTCU before it can be connected.  Here are some instructions to begin the process:

Registration Page in myTCU: 

Login to myTCU -> Technology Tile -> TCU Network Registration

Add the mac address of your device to this page and then wait three minutes before attempting to connect it to the TCU Registered network. 

Registration Instructions:

In many cases, getting the information that you need to complete the registration can be a complicated process.  We recommend that you visit the IT FrogPad in the Library with your device to get connected to the TCU Registered network. 

Smart TVs, Wired Streaming Devices, and Game Consoles:

While these devices can be connected to the new TCU Registered network, we recommend that you leave them connected to the wired network for a better video streaming and gameplay experience.  If you have any questions, please reach out to the IT Support HelpDesk for assistance.