Over the course of the week, IT will be adding a new program to your TCU computer called the Bomgar Button. This is the same tool that many of you have already used when working with IT to do a remote support session to your machine. Please, review the information below on what this is for.
What does this mean for you?
The Bomgar Button pre-installs some remote software on to your computer and places an orange icon with a B on your desktop. Make sure to leave the button in place and do not attempt to delete it from your computer.
Once opened it allows you to enter a unique PIN number provided by the IT technician that you are working with in order to begin a remote session. This must be user initiated and in no way gives anyone unauthorized access to your machine. The goal of this implementation is to make it easier for IT to start a remote support session since this will keep you from having to download additional software in the future. If you have any questions or problems, please reach out to the IT Support HelpDesk using the information below and we will work to provide assistance